Field Service Representative I — Charlotte, NC

Solventum; Maplewood (NJ); On-site; USD 39,000 - 54,000; Full time

Job summary

Solventum is seeking a Field Service Representative I to service healthcare facilities in Charlotte, NC. You will deliver, install, maintain, and disinfect medical device equipment, ensuring inventory accuracy and quality control.

The role requires interacting with patients and hospital staff to provide exceptional service. You will also manage parts and disposables, assist in loading/unloading equipment, and participate in training and travel as needed.

Qualifications

• High School Diploma/GED or higher.
• One (1) year of customer-facing experience in a private, public, government, or military environment.
• Current, valid Driver's License.

Responsibilities

• Deliver, pickup, and maintain cutting-edge medical device equipment.
• Interface with Solventum customers daily and cultivate strong relationships.
• Maintain inventory of products, parts, disposables, and supplies; clean and process equipment; perform quality control.

Skills

Customer-facing

Driver's license

Education

High School Diploma/GED

Associate degree

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information–learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

Field Service Representative I - Charlotte, NC

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup, and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships.

Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables, and supplies. Additional responsibilities include the cleaning, processing, and quality control of medical device equipment, general housekeeping of facility, and loading and unloading of equipment in company vehicles.

As a Field Service Representative I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Supporting customers, including patients and hospital staff, on a regular basis by providing superior customer service and customer‑centric solutions
• Preparing medical device equipment, including cleaning and disinfecting equipment, disposables, and documentation processing for delivery
• Tracking inventory control on assets, parts, disposables, and supplies, and locating missing or misplaced equipment as needed
• Loading and unloading medical equipment from company vehicles
• Attending training and other scheduled business functions, which may require commercial air travel

Company Vehicle

This position requires driving a company vehicle, which will require pre‑employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• One (1) year of customer‑facing experience in a private, public, government, or military environment
• Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• Associate degree or higher from an accredited institution
• Ability to work a non‑traditional work schedule, which may include extended hours, evenings, weekends, and participation in on‑call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

Additional Requirements

In this role, you may be required to enter healthcare or other third‑party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively \"prerequisites to entry\") for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third‑party facilities requiring the prerequisites to entry.

Work Location: Onsite in Sales Territory, Charlotte, NC

Travel: May include up to 20% domestic

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $39,360 - $54,120, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.