Field Service Representative I

Kreg Therapeutics

Arbutus (MD)

On-site

USD 29,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K & Life Insurance

Phone & Laptop Provided

Travel expenses paid

Job summary

Kreg Therapeutics is seeking a Field Service Representative to deliver, service, and pick up rental medical equipment across markets. You will coordinate with Central Dispatch, maintain equipment, and ensure safety and timely operations.

The role requires driving up to 26-foot trucks, lifting up to 50 lbs, and occasional overnight travel. Strong customer service, leadership, and communication skills are essential for success.

Qualifications

Must have a valid driver’s license and be able to travel overnight as needed.
Must be able to pass a criminal background check and preliminary/random drug screening.
Must be available to operate in a 24/7 environment on a specific shift.
Experience in a service industry is a plus and demonstrates customer service mindset.
Proven leadership and strong written and verbal communication skills are essential.

Responsibilities

Deliver, service, and pick-up medical equipment from facilities.
Prepare equipment for patient use with maintenance, disinfection, and testing.
Communicate with Central Dispatch and coordinate with Supervisors in each market.
Maintain company vehicles and ensure safe driving practices and timely reporting.

Skills

Driver's License

Overnight Travel

Background Check

24/7 Availability

Service Industry Experience

Leadership

Communication Skills

Job description

Description

Our mission is to help hospitals improve the management and outcomes of their most complex patients. Kreg's Beds provides an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the same, not all the beds should be the same. Kreg's offers a unique portfolio of specialty beds and 24/7 rental services to allow clinicians to mobilize those complex patients safely and efficiently. We are a small company, on a mission to stand out from the crowd and make Kreg Beds the #1 hospital partner to deliver better outcomes for complex patients.

Description

Field Service Representative (FSR) will report directly to the Operations Manager & Supervisors in each market. This position is responsible for the delivery, service, and pick-up of Kreg Therapeutics' rental medical equipment. FSR's must be able to communicate with Central Dispatch and mindfully assist with customer needs. FSR's prepare equipment for patient use with meticulous maintenance, disinfecting and testing.

Shift Hours: Monday - Friday 2:00pm - 11:00 pm (Every other Weekend)

Primary Responsibilities Of The Field Service Representative

Must be able to carry and move 50 lbs.
Must be able to load a 1000lb hospital on to a truck. which may require bending, laying on the floor or kneeling to secure the bed before and after transport.
Must be able to apply the required force to maneuver and stop the movement of a 1000lb hospital bed. Must be able to push, turn or pull a 1000lb bed throughout the facility to a patient care room.
May be required to drive 10-250 miles daily.
Must be able to stand, kneel, stoop for up to 8hrs daily to clean and disinfect equipment.
Must be able to climb up and down a two-foot step from the truck deck to ground level multiple times per day.
Deliver, service and pick-up medical equipment from facilities.
Become skilled at testing, troubleshooting, repairing, operating all Kreg Therapeutics products.
Maintain company vehicles in a clean and orderly manner.
Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.
Accurately complete daily reporting requirements.
Initiate and maintain positive interactions with all customers
Responsible for completing orders in the designated time frame.
Meet all competency expectations to operate a 26-foot box truck. Meets all company safe driving expectations.
Always maintain communication with central dispatch regarding customer orders.

What You Will Bring

A valid Driver's License
Ability to travel overnight at times for product transfers within markets
Able to pass a criminal background check & preliminary/random drug screening
Availability to operate in a 24/7 environment on a specific shift
Previous experience in a service industry is a plus
Proven leadership
Strong written and verbal communications and customer service skill

Physical Demands

Reaching: Frequently required to reach with hands and arms.
Walking: Regularly required to walk.
Standing: Frequently required to stand for extended periods.
Handling or Feeling Objects: Regularly required to handle or feel objects
Pushing and Pulling: Frequently required to push and pull objects.

Why work for Kreg Therapeutics?

Our products will allow you to make a significant impact in patient care as we serve your community to provide the highest standards of care.

You’ll get closer to the mission. There’s less corporate jargon and bureaucracy getting in the way of what you can do and accomplish as a professional.
You can wear many hats. Instead of delegating tasks, you’ll figure out how to get them done—and learn a lot in the process.
You’ll work more closely with senior leaders. Instead of seeing the CEO once a year, you’ll work right next to him You’ll experience a lot of camaraderie. Teamwork is a big part of our small family-like culture.
You can move quickly on your ideas. If you have a proposal, you can try it out quickly without a lot of red tape.
You can experiment. You'll have plenty of chances to test new ideas—and you’ll be encouraged to do so. We hate "boxes", "lanes" and "silos"
You’ll feel a sense of ownership.

Benefits include:

Comprehensive Benefit package (Medical, Dental, Vision, 401K & Life Insurance)