Field Service Representative I

Kreg Theraputics LLC; Arbutus (MD); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Travel expenses covered

Company phone & laptop

Paid time off

Job summary

Kreg Therapeutics LLC is seeking a Field Service Representative to deliver, service, and pick up rental medical equipment. You will coordinate with Central Dispatch, prepare equipment for patient use, and ensure meticulous maintenance and testing of products.

The role requires physical stamina, heavy lifting, and the ability to work a 2:00pm–11:00pm shift with potential weekend coverage. A valid driver's license and background check are required.

Qualifications

• Must have a valid driver’s license.
• Ability to travel overnight for product transfers within markets.
• Able to pass a criminal background check & preliminary/random drug screening.
• Availability for 24/7 environment and shift.
• Previous service-industry experience is a plus.

Responsibilities

• Deliver, service and pick-up medical equipment from facilities.
• Operate 26-foot box truck; load/unload heavy beds (up to 1000 lb).
• Drive 10–250 miles daily as needed.
• Maintain and disinfect equipment per policy.
• Complete daily reporting and communicate with central dispatch.
• Maintain company vehicle cleanliness and safety.

Skills

Driver's license

Communication skills

Customer service

Leadership

Travel readiness

Job description

Description

Our mission is to help hospitals improve the management and outcomes of their most complex patients.

Kreg's Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the same, not all the beds should be the same. Kreg's offers a unique portfolio of specialty beds and 24/7 rental services to allow clinicians to mobilize those complex patients safely and efficiently. We are a small company, on a mission to stand out from the crowd and make Kreg Beds the #1 hospital partner to deliver better outcomes for complex patients.

The Field Service Representative (FSR) will report directly to the Operations Manager & Supervisors in each market. This position is responsible for the delivery, service, and pick-up of Kreg Therapeutics' rental medical equipment. FSR's must be able to communicate with Central Dispatch and mindfully assist with customer needs. FSR's prepare equipment for patient use with meticulous maintenance, disinfecting and testing.

Shift Hours: Monday - Friday 2:00pm - 11:00 pm (Every other Weekend)

Primary Responsibilities of the Field Service Representative:

• Must be able to carry and move 50 lbs.
• Must be able to load a 1000lb hospital onto a truck, which may require bending, laying on the floor or kneeling to secure the bed before and after transport.
• Must be able to apply the required force to maneuver and stop the movement of a 1000lb hospital bed. Must be able to push, turn or pull a 1000lb bed throughout the facility to a patient care room.
• May be required to drive 10-250 miles daily.
• Must be able to stand, kneel, stoop for up to 8hrs daily to clean and disinfect equipment.
• Must be able to climb up and down a two-foot step from the truck deck to ground level multiple times per day.
• Deliver, service and pick-up medical equipment from facilities.
• Become skilled at testing, troubleshooting, repairing, operating all Kreg Therapeutics products.
• Maintain company vehicles in a clean and orderly manner.
• Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.
• Accurately complete daily reporting requirements.
• Initiate and maintain positive interactions with all customers.
• Responsible for completing orders in the designated time frame.
• Meet all competency expectations to operate a 26-foot box truck. Meets all company safe driving expectations.
• Always maintain communication with central dispatch regarding customer orders.

What you will bring:

• A valid Driver’s License
• Ability to travel overnight at times for product transfers within markets
• Able to pass a criminal background check & preliminary/random drug screening
• Availability to operate in a 24/7 environment on a specific shift
• Previous experience in a service industry is a plus
• Proven leadership
• Strong written and verbal communications and customer service skill

Physical Demands:

• Reaching: Frequently required to reach with hands and arms.
• Walking: Regularly required to walk.
• Standing: Frequently required to stand for extended periods.
• Handling or Feeling Objects: Regularly required to handle or feel objects
• Pushing and Pulling: Frequently required to push and pull objects.

Why work for Kreg Therapeutics?

• Our products will allow you to make a significant impact in patient care as we serve your community to provide the highest standards of care.
• You’ll get closer to the mission. There’s less corporate jargon and bureaucracy getting in the way of what you can do and accomplish as a professional.
• You can wear many hats. Instead of delegating tasks, you’ll figure out how to get them done—and learn a lot in the process.
• You’ll work more closely with senior leaders. Instead of seeing the CEO once a year, you’ll work right next to him.
• You’ll experience a lot of camaraderie. Teamwork is a big part of our small family-like culture.
• You can move quickly on your ideas. If you have a proposal, you’ll try it out quickly without a lot of red tape.
• You can experiment. You’ll have plenty of chances to test new ideas—and you’ll be encouraged to do so. We hate \"boxes\", \"lanes\" and \"silos\".
• You’ll feel a sense of ownership.

Benefits include:

• Comprehensive Benefit package (Medical, Dental, Vision, 401K & Life Insurance)
• Paid travel expenses
• Kreg phone & laptop
• Vacation, Personal & Sick time