Field Service Representative (FSR) – GCS

OWT Global LLC

Patterson Township (OH)

Presencial

USD 90.000 - 140.000

Jornada completa

hace 34 horas

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Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Medical, dental, vision

401(k) with matching

PTO and federal holidays

Descripción de la vacante

OWT Global LLC is seeking an experienced Field Service Representative (FSR) – Ground Control Station (GCS) Support to provide mission-critical technical support for the DZYNE ULTRA UAS in a CONUS-based Remote Split Operations environment. The role requires maintaining GCS hardware/software, networking, and training end users.

The ideal candidate will have experience with GCS, Layer 1–3 networking, and a DoD Secret clearance, plus CompTIA Network+ and Security+ certifications.

Formación

Experience supporting Ground Control Stations (GCS) or similar control systems.
Strong understanding of Layer 1–3 networking principles.
Experience configuring Routers, Switches, Firewalls and Windows Server environments.
Experience supporting LOS and BLOS communications systems.
Proven troubleshooting across hardware, software, networking, and communications.
Active DoD Secret Clearance required.
CompTIA Network+ and Security+ certifications preferred.

Responsabilidades

Configure, install, maintain, and support Ground Control Station (GCS) hardware and software.
Manage network infrastructure including routers, switches, firewalls, and servers.
Ensure LOS/BLOS communications via SATCOM, RF, and IP networking.
Perform upgrades, software updates, and hardware installations.
Lead GCS and network troubleshooting and field support.
Provide operator and maintainer training on the GCS and certify trainees.
Coordinate with Program Manager on maintenance, upgrades, and mission support.
Participate in technical reviews and customer meetings.

Conocimientos

GCS experience

Networking (L1-L3)

Routers

Switches

Firewalls

Windows Server

DNS

Active Directory

CompTIA Network+

Security+

DoD Secret Clearance

Customer service

Communication skills

Herramientas

Windows Server

DNS

Active Directory

Satcom systems

RF networking

Router configurations

Network security

Descripción del empleo

OWT Global Founded in 2010 and headquartered in Tampa, FL, OWT Global is a small business that offers reliable and operationally proven expertise and support to the U.S. Government, industry partners, and commercial vendors. Named a Top Workplace by the Tampa Bay Times (2022-2026), OWT Global prides itself on offering exceptional, industry-leading services and solutions in a cost-effective manner for Engineering, Engineering Support, RDT&E, Technical Program and Project management, Subject Matter Expertise (SME), operations, logistics, maintenance, and training of Unmanned Aerial Systems (UAS), Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, Reconnaissance, and Targeting (C5ISRT), and Air Domain Awareness and Defense (ADAD) technologies. OWT is a proud supporting partner in the DOD SkillBridge program to ensure service members gain valuable industry work experience as the service member transitions from military to industry. The OWT Global team consists of 96% veterans, selectively recruited from the Special Operations, Special Mission Units, and Intelligence Communities with an extensive experience tailored towards supporting efforts in preparation of threats against the United States by great power competitors and by continued operational support to the United States Government in combatting the continued counterterrorism threats world-wide. With this unique foundation of U.S. military special operations and civilian intelligence agency veterans, Engineers, and manned and unmanned system pilots and maintainers, OWT Global brings a blend of skills optimized for today’s dynamic operational needs. The OWT Global model pairs technical acumen with operational applications to help drive the development and deployment of technology in a sustainable and affordable way.

Position Overview

OWT Global LLC is seeking an experienced Field Service Representative (FSR) – Ground Control Station (GCS) Support to provide mission-critical technical support for the DZYNE ULTRA Unmanned Aerial System (UAS) in a CONUS-based Remote Split Operations (RSO) environment. This position serves as the primary technical expert responsible for maintaining, troubleshooting, upgrading, and supporting Ground Control Station hardware, software, and communications infrastructure. The selected candidate will play a vital role in ensuring continuous operational readiness by delivering expert technical support, customer training, system integration, and lifecycle sustainment for deployed UAS operations. The ideal candidate thrives in dynamic operational environments, possesses strong networking and systems expertise, and is comfortable serving as the technical liaison between engineering teams, program leadership, and end users.

Key Responsibilities

As a Field Service Representative, you will:

Configure, install, maintain, and support Ground Control Station (GCS) hardware and software.
Manage and maintain mission-critical network infrastructure, including:
- Routers
- Switches
- Firewalls
- Servers
Ensure reliable operation of Line-of-Sight (LOS) and Beyond Line-of-Sight (BLOS) communications systems utilizing:
- SATCOM
- RF communications
- IP-based networking
Perform system upgrades, software updates, hardware installations, and configuration changes in accordance with customer and program requirements.
Serve as the primary technical lead for GCS and network-related troubleshooting.
Provide advanced technical support to engineers, fellow Field Service Representatives, and operational teams.
Support system integration, testing, verification, and validation activities.
Diagnose and resolve complex hardware, software, networking, and communications issues during operational deployments.
Deliver operator and maintainer training on the DZYNE ULTRA Ground Control Station in accordance with approved training programs.
Certify trainees upon successful completion of required instruction.
Coordinate directly with the Program Manager regarding maintenance schedules, customer requirements, upgrades, and mission support activities.
Participate in technical reviews, design reviews, customer meetings, and program execution planning.

Required Qualifications

Demonstrated experience supporting Ground Control Stations (GCS) or comparable mission-critical control systems.
Strong understanding of Layer 1–3 networking principles.
Experience configuring and supporting:
- Routers
- Switches
- Firewalls
- Windows Server environments
- DNS
- Active Directory
Experience supporting LOS and BLOS communications systems.
Proven troubleshooting experience supporting hardware, software, networking, and communications systems.
Ability to operate independently while serving as a technical point of contact.
Excellent written and verbal communication skills.
Strong customer service and interpersonal skills.
CompTIA Network+ and Security+ certifications required.
Active DoD Secret Security Clearance required.

Preferred Qualifications

Experience supporting Unmanned Aircraft Systems (UAS).
Previous experience supporting aviation, ISR, or defense-related programs.
Familiarity with SATCOM systems and RF networking concepts.
Familiarity with Remote Split Operations (RSO) environments.
Additional networking certifications such as Cisco CCNA or equivalent.
Experience supporting deployed operational environments.
Experience with system validation, integration, and acceptance testing.

What You'll Bring

Successful candidates will possess:

Strong analytical and troubleshooting abilities.
A proactive approach to solving complex technical challenges.
Exceptional organizational and time-management skills.
The ability to communicate effectively with customers, engineers, and program leadership.
A commitment to mission success and operational excellence.
The flexibility to support evolving operational requirements in a fast-paced defense environment.

Benefits