Field Service Representative (FSR) Engineer

All Space Limited; El Paso (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Excellent Compensation package incl.

Bonus package

Career development training

Job summary

ALL.SPACE develops software-defined smart satellite terminals that connect across networks and orbit systems, enabling resilient communications for defense and space operations. The Field Service Representative (FSR) Engineer role supports terminal deployment, integration, validation, and ongoing service, traveling to customer sites and providing hands-on installation and support.

You'll troubleshoot, release software, document activities, and lead demonstrations to ensure customer success in

Qualifications

• Bachelor’s degree in engineering or STEM field or equivalent military experience.
• Approximately 5–8 years of SATCOM experience in field environments with defense services.
• Good understanding of satellite networks (GEO, MEO, LEO) and modems.
• Familiarity with test equipment like spectrum analyzers and network analyzers.
• Experience with DoD or military stakeholders and security clearance eligibility.

Responsibilities

• Install, configure, and commission ALL.SPACE terminals and associated equipment.
• Lead on-site fault diagnosis and resolution for antennas and modems.
• Perform in-field software releases, updates, and routine maintenance.
• Document service activities via reports and logs.
• Lead demonstrations and field trials to validate customer success factors.
• Deliver customer training on installation, operation, and maintenance.

Skills

SATCOM field experience

Field service

Linux

IP networking

RF troubleshooting

DoD stakeholders

Education

Bachelor’s Eng/STEM degree

Tools

Spectrum analyzers

Power meters

Network analyzers

iDirect

Comtech

Job description

ALL.SPACE develops software-defined smart satellite terminals that connect across multiple networks and orbital systems, supporting resilient communications on land, at sea, and in the air. Working at the forefront of Defense & Space, the company helps customers maintain resilient, high-performance connectivity across demanding operational environments.This role is central to delivering that capability in the field, supporting customers through terminal deployment, technical integration, operational validation, and ongoing service support. As a Field Service Representative (FSR) Engineer, you will play a hands-on role in ensuring ALL.SPACE solutions are installed successfully, perform reliably, and deliver against mission-critical customer expectations.

Responsibilities

• Install, configure, and commission ALL.SPACE terminals and associated modem and IP equipment.
• Lead on-site fault diagnosis and resolution for ALL.SPACE antennas.
• Perform in-field software releases, updates, and routine maintenance.
• Document service activities through installation reports, maintenance logs, and technical issue records.
• Lead customer demonstrations and extended field-service trials, including CoTP and CoTM support, to validate customer success factors.
• Deliver customer training covering terminal installation, operation, and maintenance.
• Conduct site surveys and provide technical integration support for ALL.SPACE terminal deployments.

Requirements

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor’s Eng/STEM degree or equivalent industry or military experience
• Ideally around 5-8 years of SATCOM experience within a field environment supporting military or defense services.
• Good understanding of satellite networks (GEO, MEO, LEO) and satellite modems (e.g., iDirect, Comtech).
• Familiarity with test equipment such as spectrum analyzers, power meters, and network analyzers.
• Experience working with military or DoD stakeholders.
• Security clearance or eligibility to obtain one is required for defense-related projects.

Additional Notes

• Willingness to travel extensively and work in remote or challenging environments.
• Experience with IP networking, Linux, and RF troubleshooting would be advantageous.
• Military service experience is a plus.

Benefits

• Excellent Compensation package inclusive of 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
• Bonus package
• Career development training opportunitiesEmployee Referral scheme