Field Service Representative - Chicago, IL

Markem-Imaje Inc.; Chicago, Northern (IL, KY); Hybrid; USD 91,693,000 - 110,204,000; Full time

Benefits offered by this job

Discretionary bonus plan

Job summary

Markem-Imaje Inc. in Chicago, IL is seeking a self-motivated Field Service Representative to install, test, repair and maintain industrial marking equipment at customer sites.

The role involves field maintenance, troubleshooting and hands-on training for customers. You will perform scheduled maintenance, troubleshoot in the field, train customers on operation, and collaborate with sales for demos and service contracts.

Qualifications

• BA/BS in Mechanical or Electrical Engineering preferred.
• 3–5 years mission-critical field service experience is a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic and mechanical system theory and operation.
• Interpersonal and customer relationship management skills.
• Able to work independently with minimal supervision.
• Effective time management; able to prioritize multiple activities.

Responsibilities

• Perform general field service repair and maintenance to support Markem-Imaje customers and installed machine base.
• Resolve operational issues in the field and perform troubleshooting procedures.
• Determine customer needs and offer recommendations.
• Install new equipment, customer training, emergency and routine repair, and maintenance as directed by management.
• Determine and recommend which products or services best fit the customers’ needs.
• Develop and maintain technical competency on Markem-Imaje products through study, training and hands-on use.

Skills

Field service

Electrical systems

Mechanical systems

Customer relationship management

Time management

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

## Field Service Representative - Chicago, ILApply: Remote: Chicago, Illinois, USA: Full time: Posted 7 Days Ago: JR100378Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.**The Role:**Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.**Job Responsibilities:*** Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.* Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.* Determining customer needs and offering recommendations.* Contributing to business growth and sustainment through technical involvement, influence, and teamwork.* New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.* Determining and recommending which products or services best fit the customers’ needs.* Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.* Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.* Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.* The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.**Job Requirements:*** BA of Mechanical or Electrical Engineering degree preferred.* 3-5 years Mission-critical field service-related experience a plus.* Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation* Possess interpersonal and customer relationship management skills.* Willing and able to share knowledge and conduct training to diverse audiences of varying size.* Able to work independently and with minimal supervision.* Effective time management skills; able to prioritize multiple activities and commitments.**The right candidate will be aligned to our values and culture:*** Collaborative entrepreneurial spirit* Winning through customers* High ethical standards, openness and trust* Expectations for results* Respect and value peopleIf you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!Pay Range: USD 32.00 - 38.46 HourlyThis position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.