Field Service Representative

HORIBA; Travis Field (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision insurance

Life and disability insurance

Education reimbursement

Commuter benefits

3 weeks vacation and 11 holidays

Job summary

HORIBA Instruments North America is seeking a Field Service Representative to support the California Territory. Install, repair and maintain HORIBA products at customer sites and perform in-house repairs as needed.

The role requires extensive travel, driving, and a passport. Candidates should have strong electronics repair skills, experience with PLCs, DAS, and process analyzers, plus the ability to communicate technical information clearly.

Qualifications

• In-depth knowledge of electronics repair and component-level troubleshooting.
• Ability to travel extensively domestically and internationally.
• Experience with electronic test equipment and process analyzers (NDIR, FID, Chemiluminescent).
• Experience with PLCs and DAS is required.

Responsibilities

• Installs, repairs and maintains HORIBA products at customer sites; performs in-house repairs of defective equipment.
• Maintains in-house repair facilities, including calibration and test equipment maintenance.
• Provides technical assistance to customers and HORIBA departments; researches parts and quotations.
• Prepare Field Service Reports with detail for invoicing and warranty charges.

Skills

Electronics repair knowledge

Troubleshooting to component level

Electronic test equipment

Travel extensively

Driver's license

Passport

Process analyzers knowledge

PLC programs experience

DAS operation

Tools

PLC programs

DAS operation

Job description

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

HORIBA Industrial Process & Environmental is an industry leader in providing total solutions for protecting the environment, and for Industrial processing analysis. We believe that our mission is to provide peace of mind, and to maintain safety and contribute to human health through the development of new technology and ideas. We provide a wide range of technologies to measure air, water, process liquids, and soil quality. Thanks to its measurement technologies that comply with environmental regulations in countries around the world, HORIBA contributes to the development of the new energy industry, as well as, environmental conservation.

Our North American Industrial Process & Environmental Group is searching for a Field Service Representative to support the California Territory. Our Field Service Rep. will Install, repair and maintain HORIBA products at our customer sites; and perform in-house repairs and refurbishment as needed.

Essential Job Functions:

• Installs, repairs and maintains HORIBA products at customer sites; performs in-house repairs of defective customer equipment.
• Maintains in-house repair facilities, including calibration, repair and maintenance of toxic gas monitoring system, maintaining inhouse test equipment, etc.
• Provides technical assistance to customers and HORIBA departments, including parts and technical question research and assisting with Requests for Quotations.
• Prepare Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.

Skills/Experience Required:

• Requires in-depth knowledge of electronics repair and ability to troubleshoot to component level; in-depth knowledge of electronic test equipment.
• Must be able to work beyond a normal workday or work week, which is often required.
• Must be able to travel extensively, both domestically and internationally.
• Must be able to drive an automobile and possess a valid driver’s license.
• Must be able to obtain a passport.
• Must have a well-rounded knowledge of process systems and analyzers (NDIR, FID, and Chemiluminescent analyzers, PLC’s PC’s) including theory of operation, set-up, calibration, repair, diagnosing faults, etc.
• Experience with PLC programs, DAS operation and analyzers required.

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with 100% match up to 5%; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; 11 paid holidays, 3-weeks vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.If you are an individual with a disability and need accommodation during the application/hiring process, please email [e-mail] or call [phone] Ext 8649 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

Proud to be an Equal Opportunity Employer - EEO/Veteran Status/Disabilities