FIELD SERVICE REPRESENTATIVE

Drgok; Oklahoma City, Northern (OK, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Drgok seeks a Field Service Representative to support flight simulator modifications across platforms worldwide. The role offers both part-time on-call (PTOC) and full-time opportunities, and requires 100% travel.

You will deploy, maintain and upgrade systems, provide on-site technical support and operator training, read BOMs and schematics to troubleshoot issues, participate in modification teams, and represent Drgok on site in a professional manner.

Qualifications

• Bachelor’s Degree in a Technical discipline and 2+ years of experience or 6+ years of experience in lieu of a degree.
• Knowledge of simulator systems: visual, motion, IOS, DORT, I/O, computing systems.
• Experience with schematics-based troubleshooting, modification teams, and security clearance (SECRET).
• Travel is required.

Responsibilities

• Deploy, maintain and upgrade simulator systems across platforms.
• Provide on-site technical support and operational training; assist in scheduling/planning.
• Read BOMs and create packing/install checklists and input to checklists.
• Read electrical and mechanical schematics to troubleshoot issues.
• Represent DRG on site in a professional manner.
• Travel is required; participate in a modification team.

Skills

Field service

Travel readiness

On-site support

Education

Bachelor’s degree in a technical discipline

Tools

VMware

Windows

Red Hat

Job description

Description

The Field Service Representative supports flight simulator modifications across various platforms worldwide.

Current Part-Time, on-call (PTOC) and Full-Time opportunities.This position is 100% travel.

Essential duties of the position

• Will be expected to deploy, maintain and upgrade systems across the enterprise.
• Will provide on-site technical support, operational training of the system and assist in developing schedules and plans.
• Will be responsible for reading a BOM, creating a packing and install checklist, or providing input to those checklists.
• Will be highly motivated and driven to deliver an exceptional product to the customer.
• Will be part of a high functioning team.
• Will be responsible for reading electrical and mechanical schematics and using those schematics to troubleshoot potential issues.
• Will represent DRG on site in a professional manner.
• Other duties as assigned.

Requirements

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s Degree in a Technical discipline and 2+ years of experience or 6+ years of experience in lieu of a degree.

Knowledge of complete simulator systems to include:

• Various visual systems and components
• Various motion systems and their components
• IOS operations
• DORT operation
• Various I/O Systems
• Computing systems
• Demonstrated experience with Windows, Redhat, and VMWare
• Extensive experience utilizing schematics to troubleshoot inoperative systems, particularly following a modification to a device
• Participation on a modification team
• Security +CE certification
• SECRET security clearance
• Travel is required