Field Service Representative

Water Technologies; Lenoir (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

401(k) Plan - 3% default contribution

Flexible Spending & Health Saving Apps

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Veolia Group is seeking an experienced Field Service Representative to deliver on-site technical service for chemical feed equipment and water treatment systems across multiple industries. You will install, commission, and service equipment while providing expert recommendations and training to customer teams.

Strong troubleshooting and safety awareness are essential, with travel across assigned territory expected.

Qualifications

• Technical degree preferred; high school diploma or GED required.
• 2–5 years of instrumentation, electronics, or plant maintenance experience.
• Familiarity with water treatment processes and industrial equipment preferred.
• Driver's license and willingness to travel required.

Responsibilities

• Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation at customer sites.
• Perform water testing and analyze parameters like pH, conductivity, hardness; enter data into Insight.
• Act as technical consultant, providing recommendations and training to customer teams.
• Calibrate equipment, program controllers, perform preventive maintenance, and troubleshoot on-site or remotely.
• Maintain service reports, inventory management, and ensure safety protocols.
• Support multiple sites within territory and coordinate with sales for service delivery.

Skills

Water treatment knowledge

Troubleshooting skills

Strong communication

Independent worker

Education

Technical degree/diploma in Electrical/Electronics/Instrumentation/Mechanical Engineering

High school diploma or GED

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands‑on technical service and sustainability!

About This Opportunity

We're seeking an experienced Field Service Representative to deliver exceptional on‑site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

What You'll Do

• Technical Service & Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations

• Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc and enter data into Veolia’s trending platform (Insight)

• Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams

• System Optimization & Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on‑site interventions

• Documentation & Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed

• Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

Education & Experience:

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred, a high school diploma or GED is required.

• 2-5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training

• Familiarity with water treatment processes and industrial equipment preferred

• A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify)

Additional Information

• Strong troubleshooting abilities for electrical and mechanical systems

• Excellent communication and customer service skills

• Self‑motivated with ability to work independently and manage multiple priorities

• Safety‑minded approach with ability to work in various industrial environments

• Physical ability to lift 30-50 lbs and perform precision work

• Computer proficiency and mathematical skills for technical analysis

• Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite)

What Success Looks Like

• Consistently deliver high‑quality technical service that exceeds customer expectations

• Successfully complete installations, commissioning, and troubleshooting projects on time

• Build strong customer relationships through technical expertise and professional service

• Maintain safety standards and compliance in all industrial environments

• Contribute to territory growth through technical excellence and customer satisfaction

• Demonstrate continuous learning and adaptation to new technologies

• Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll work with cutting‑edge water treatment technology, receive ongoing technical training, and enjoy diverse work environments across multiple industries.

• This role offers excellent opportunities for professional growth in the expanding field of industrial water treatment and environmental sustainability.

• We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

• Medical, Dental, & Vision Insurance Starting Day 1!

• Life Insurance

• Paid Time Off

• Paid Holidays

• Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H‑1B visa) for this opportunity

• Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.

• Parental Leave

• 401(k) Plan - 3% default contribution plus matching!

• Flexible Spending & Health Saving Accounts

• AD&D Insurance

• Disability Insurance

• Tuition Reimbursement

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.