Field Service Representative

Motorola Solutions; Illinois; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking an experienced professional to provide customer technical support for Applied Technology products. You will work with engineering teams to gain product expertise and, through customer engagements, provide valuable feedback to drive the roadmap of future products.

Your responsibilities include participating in customer briefings, delivering training on Applied Technology products, and supporting trade shows and product evaluations.

Qualifications

• Experience with DoD, military branches, or civilian government roles.
• 10+ years experience in U.S. defense industry.
• Willingness to travel 5–15 days per month.
• U.S. citizenship with ability to obtain security clearance.

Responsibilities

• Provide customer technical support for Applied Technology products.
• Collaborate with engineering teams to gain product expertise.
• Provide feedback to drive future product roadmaps.
• Participate in customer briefings and product demonstrations.
• Support training, tradeshows, and product evaluations.

Skills

Secret clearance

Verbal communication

Interpersonal skills

Relationship building

Translate customer needs to product

Education

Bachelor’s degree or equivalent experience

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Applied Technology. The Applied Technology organization puts some of Motorola Solutions’ brightest minds on unique, highly challenging projects. Based on decades of experience with our customers, we apply leading-edge technologies to support security and security and safety throughout the world. We engineer our products from start to finish and manufacture them in-house. We deliver high capability with focused specialization in areas including software-defined radios, signals intelligence, advanced antenna solutions, artificial intelligence and machine learning, cyber security, and more. Our customer-centric, team-based environment is proud to support today’s modern war fighter.
Job Description
In this role you will be responsible for providing customer technical support for Applied Technology products. You will be expected to work with the engineering teams to gain expertise on the products, and, through customer engagements, provide valuable feedback to drive the roadmap of future products. Your main focus and responsibilities will include the following:

• Active Secret clearance preferred.
• Participate in customer briefings and conduct product demonstrations
• Provide training on Applied Technology products for existing and potential customers.
• Support tradeshows and product evaluation events.
• Provide test/trial support of products in development in order to provide early feedback.
• Interpret customer needs into new features and product offerings through collaboration with the business and engineering teams.
• Develop and nurture relationships to promote Applied Technology products and capabilities to new government customers.
• Partner with Business Development to create capture strategies to grow the business

Specific Knowledge/Skills

• Experience working within the Department of Defense, Military branches or civilian government roles
• Must have strong knowledge of cellular, Wi‑Fi, and push‑to‑talk technologies with applicable field SIGINT and/or EW experience.
• Must have exceptional interpersonal skills and be comfortable interacting with individuals and diverse groups of people within the customer organization and Applied Technology
• Possess strong verbal communications and ability to build professional working relationships.
• Ability to interpret customer needs into product requirements
• Field experience with SIGINT and/or EW products a plus

#AppliedTech
Basic Requirements

• Bachelor’s degree or equivalent experience with 10+ years experience and must have substantial knowledge of the U.S. defense industry (military and/or civilian).
• Must be able to travel on a frequent basis (5-15 days per month).
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract. Some contracts may have higher‑level clearance requirements.

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits Include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.
We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.