Field Service Representative

Veolia Environnement SA; Chattanooga (TN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending & Health Saving

Job summary

Veolia seeks a Field Service Representative to deliver on-site technical service, installation, maintenance, and troubleshooting for chemical feed equipment and water treatment systems across multiple customer sites.

The role emphasizes safety, accurate reporting, training customers, and coordinating with sales to ensure optimal service delivery while building strong customer relationships through technical expertise.

Qualifications

• Technical degree or equivalent in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred; H.S. diploma required.
• 2–5 years in instrumentation/electronics or plant ops/maintenance or equivalent training.
• Familiarity with water treatment processes and industrial equipment preferred.
• Valid driver’s license and willingness to travel.

Responsibilities

• Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer sites.
• Obtain samples and perform water testing (pH, conductivity, hardness, silica, PTSA) and log data.
• Provide expert recommendations, training, and solutions to customer teams.
• Calibrate equipment, program controllers, perform preventative maintenance, and troubleshoot on-site or via remote support.
• Maintain service reports, inventory, and adhere to safety protocols.
• Support multiple sites within a territory and coordinate with sales for service delivery.

Skills

Troubleshooting

Customer service

Independent worker

Safety-minded

Communication

Education

Technical degree (Electrical/Electronic/Instrumentation/Mechanical)

High school diploma or GED

Tools

Pumps and controllers

Instrumentation equipment

Veolia Insight platform

Job description

About Veolia
Veolia group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

Job Description

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands-on technical service and sustainability!

About This Opportunity

We're seeking an experienced Field Service Representative to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

What You'll Do

Technical Service & Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations

Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc and enter data into Veolia’s trending platform (Insight)

Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams

System Optimization & Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions

Documentation & Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed

Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

What We're Looking For

Education & Experience:

Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred, a high school diploma or GED is required.

2-5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training

Familiarity with water treatment processes and industrial equipment preferred

A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify)

Key Characteristics:

Strong troubleshooting abilities for electrical and mechanical systems

Excellent communication and customer service skills

Self-motivated with ability to work independently and manage multiple priorities

Safety-minded approach with ability to work in various industrial environments

Physical ability to lift 30-50 lbs and perform precision work

Computer proficiency and mathematical skills for technical analysis

Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite)

What Success Looks Like

Consistently deliver high-quality technical service that exceeds customer expectations

Successfully complete installations, commissioning, and troubleshooting projects on time

Build strong customer relationships through technical expertise and professional service

Maintain safety standards and compliance in all industrial environments

Contribute to territory growth through technical excellence and customer satisfaction

Demonstrate continuous learning and adaptation to new technologies

Additional Information

Why Veolia?
Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll receive comprehensive mentoring, extensive technical and commercial training, and clear pathways for career advancement in the growing field of water treatment and environmental sustainability.

This position offers excellent learning opportunities and is designed to prepare you for advancement.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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