Field Service Representative

Essential Utilities, Inc.; Berea (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Delta Natural Gas Co., Inc., an Essential Utilities company, seeks a field operations helper to assist in planning customer service activities, maintain paperwork, operate vehicles and equipment, attend trainings, and support customer representatives.

The role requires a high school diploma, 3 years of related experience, a valid driver’s license, and plastic fusion qualifications; candidates must be able to work in varied conditions and travel to sites as needed.

Qualifications

• Strong customer service skills.
• Ability to work well under pressure.
• A team player able to work effectively in a team fostered, multi-tasking environment.

Responsibilities

• Assist in planning branch activities in customer service operations, maintenance, odorization, safety procedures, merchandising and new business activities.
• Prepare paperwork accurately: time reports, service calls, damage prevention forms, work orders, leak reports, material usage and vehicle reports.
• Operate and/or maintain vehicles, equipment, tools and ensure upkeep of vehicles, equipment, office, shop and storage areas.
• Attend schools, trainings and seminars to fulfill job responsibilities as needed.
• Assist Customer Representatives when workload requires it.
• May supervise branch activities in absence of Supervisor, Gas Operations, or supervise up to 6 staff; liaise with customers, PSC staff, builders and contractors.

Skills

Customer service

Work under pressure

Team player

Education

High School diploma or equivalent

Job description

Delta Natural Gas Co., Inc., an Essential Utilities company, is engaged primarily in the distribution, transmission, storage and production of natural gas. With facilities located in 32 counties in central and southeastern Kentucky, Delta Natural Gas owns and operates 2,600 miles of natural gas gathering, transmission, distribution and service lines. Delta Natural Gas serves approximately 39,000 residential, commercial, industrial and transportation customers.
Delta is more than your average natural gas utility. We have a vision to:

• Provide valuable services to our customers
• Encourage economic growth for businesses in our region
• Improve the quality of life for our communities
• Ensure that we are protecting our environment
• Support our employees and partners

Join our team and make a difference!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

ESSENTIAL DUTIES: (Primary Duties and Responsibilities)

• Assists in the planning of branch activities in the areas of customer service operations, maintenance, odorization, safety procedures, merchandising and new business activities and is responsible for carrying our assigned duties in these areas in accordance with the rules and regulations of the Kentucky Public Service Commission, other regulatory agencies and the Company in a manner that promotes better employee, customer and public relations.
• Shall be responsible for neatly and accurately preparing the necessary paperwork relating to job assignments including, but not limited to, time reports, service calls, damage prevention forms, work orders, leak reports, material usage reports and vehicle reports.
• Shall operate and/or maintain vehicles, equipment, tools and instruments and shall assist in maintaining the appearance and general upkeep of the Company’s vehicles, equipment, office, shop and storage areas.
• Shall be required to attend schools, training sessions and seminars as necessary in order to fulfill assigned job responsibilities
• Shall assist Customer Representatives if workload requires it.
• May be responsible for supervising branch activities in the absence of or at the direction of the Supervisor, Gas Operations, or indirectly supervising up to 6
• Clients include existing and prospective customers, Kentucky Public Service Commission staff, builders and contractors
• Assists with other tasks or projects as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

QUALIFICATIONS (Required Experience, Education, Licenses, and Certifications)

• High School diploma or equivalent
• Minimum 3 years experience in related work or duties
• Must possess a valid drivers license
• Must obtain plastic fusion qualifications

KNOWLEDGE, SKILLS AND ABILITIES: (Examples below)

• Strong customer service skills
• Ability to work well under pressure
• A team player able to work effectively in a team fostered multi-tasking environment

WORKING CONDITIONS/PHYSICAL DEMANDS:

• May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions.
• Must be able to frequently and routinely bend, stoop, dig, lift, pull and carry items occasionally exceeding 100 pounds and any other activity required during the customer service process.
• See, hear, talk, and perform tasks requiring manual dexterity.
• Working conditions may include travel to work sites of Essential Utilities and/or other constituents (if applicable)

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Delta, an Essential Utilities company, is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Delta is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.