Field Service Planning Specialist: Scheduling & Client Coordination

Technical Safety Services LLC; Los Angeles (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance & disability coverage

Generous PTO and holidays

Job summary

Technical Safety Services (TSS) is seeking a Field Service Planning Coordinator in the Los Angeles area to manage client communications, inventory, and field service scheduling. You will organize work orders, assign tasks to technicians, and monitor progress to ensure timely, safe service delivery.

Ideal candidates bring 2–5 years in field service or scheduling, strong organizational skills, and excellent communication.

Qualifications

• 2–5 years of experience in field service, customer service, or scheduling/coordination.
• Strong organizational skills with the ability to multitask, shift priorities, and thrive in a fast-paced environment.
• Critical thinker and problem-solver who can work independently and as part of a team.
• Proficient in Microsoft Office (Outlook, Excel, Word) and scheduling/coordination platforms; ability to quickly learn new systems and train others.
• Excellent verbal and written communication skills with a customer-first mindset.

Responsibilities

• Respond promptly to client inquiries via phone and email, providing clear product and service information and handling repair requests efficiently.
• Manage monthly inventory lists, ensure all items requiring service are scheduled following PO/payment collection, and document reasons for any missed items.
• Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient and timely service delivery.
• Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion.
• Identify, investigate, and resolve client or technician issues that arise during service delivery, ensuring seamless operations and customer satisfaction.

Skills

Client communication

Strong organizational skills

Multitasking

Problem solving

Customer-first mindset

Tools

Microsoft Office

Scheduling platforms

Job description

Technical Safety Services (TSS) is seeking a Field Service Planning Coordinator in the Los Angeles area to manage client communications, inventory, and field service scheduling. You will organize work orders, assign tasks to technicians, and monitor progress to ensure timely, safe service delivery.

Ideal candidates bring 2–5 years in field service or scheduling, strong organizational skills, and excellent communication.