Field Service Order Support - West Coast

Siemens AG; Pomona (CA); Remote; USD 54,000 - 73,000; Full time

Job summary

Siemens AG is seeking a Field Service Order Support for a remote role that partners with the Field Service team to drive customer satisfaction from order acceptance through invoicing. You will coordinate resources, manage service requests, and maintain documentation in SAP and other systems.

A strong English communication ability and knowledge of SAP/MS Dynamics are preferred. This full-time position is within Smart Infrastructure, with responsibilities spanning project management, scheduling,

Qualifications

• High school diploma or equivalent experience required.
• Excellent verbal and written communication in English.
• Strong communication skills and ability to influence in a fast-paced multicultural environment.
• Proficiency with Microsoft Office.
• Solid organizational, time management, and problem-solving skills.
• Applicants must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Manages projects from order acceptance to invoice and customer delivery.
• Coordinate scheduling and movement of resources and materials with Area Manager.
• Handle service requests via phone or email and create service work orders.
• Clearly communicate project expectations to team members.
• Track project progress to ensure timely delivery per contract terms.
• Maintain client information in SAP and other systems.
• Investigate and resolve commercial or technical issues.
• Assist with project cost reporting and minimizing non-conformance costs.
• Support Field Service managers with timely reports and records.
• Schedule and coordinate department meetings.
• Serve as liaison for Field Service team with customers and internal stakeholders.
• Support field technicians with open work orders until closure and invoicing.

Skills

Verbal communication

Written communication

Microsoft Office

Organizational skills

Time management

Problem solving

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

SAP

MS Dynamics

Job description

Transform the everyday with us!

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

As a Field Service Order Support with one of the world's most respected manufacturers of automatic transfer switches and power control systems, your role is essential in driving customer satisfaction from order acceptance through receipt of payment. You will work to ensure that projects and orders are accomplished with excellence and that customer experience is nothing short of stellar. This role will report directly to the Manager of FS Order Management. This is a fantastic opportunity for you to help a great sales and manufacturing organization become even better!

We are looking for Field Service Order Support. The position will be be remote

Responsibilities:

• Performs project management tasks for assigned customers, overseeing all aspects of the projects from order acceptance to invoice.

• Handle decisions in coordination with the Area Manager regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.

• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.

• Effectively communicates project expectations to team members in a timely and clear fashion.

• Tracks project achievements and deliverables to ensure successful and timely delivery of projects based on agreed upon contract terms.

• Manages and files clients' information in SAP and other information systems.

• Participates in investigating and resolving commercial and/or technical problems.

• Assists with project cost reporting and prevention of non-conformance costs, when applicable.

• Assist the Field Service managers in maintaining accurate and on-time reports and records relative to the Field Service team’s operations.

• Schedule and Coordinate Department meetings.

• Serve as a primary liaison for the Field Service team by fielding internal and external customer inquiries.

• Support Field Service technicians with open work orders until they are closed and invoiced.

Qualifications:

Basic Qualifications:

• High school diploma or equivalent experience or state-recognized GED required.

• Excellent verbal and written communication skills in English required.

• Strong communication skills and demonstrated ability to influence people in a fast-paced multi-cultural business environment.

• Proficiency with Microsoft Office

• Solid organizational skills including attention to detail, time management, and problem-solving skills

• Qualified applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

Preferred Qualifications:

• Bachelor’s degree or equivalent experience preferred

• Basic knowledge of SAP and Logistical processes preferred. MS (Dynamics)

• Experience with Field Service Organizations

$54K $73K

Organization: Smart Infrastructure

Job Type: Full-time

Category: Internal Services