Field Service Ops & Productivity Coordinator

Applied Materials; Austin (TX); On-site; USD 68,000 - 94,000; Full time

Job summary

Applied Materials in Taylor, TX is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering operational support activities that enable service readiness, uptime, and quality compliance. This B-Band individual contributor role operates with limited autonomy and partners across CE, Supply Chain, and Quality.

You will own KPI tracking, coordinate service orders, manage parts readiness, and support onboarding and training compliance.

Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Skills

Field service operations

Organizational skills

Written and verbal communication

Service management systems

Job description

Applied Materials in Taylor, TX is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering operational support activities that enable service readiness, uptime, and quality compliance. This B-Band individual contributor role operates with limited autonomy and partners across CE, Supply Chain, and Quality.

You will own KPI tracking, coordinate service orders, manage parts readiness, and support onboarding and training compliance.