Field Service Operations & KPI Coordinator

Socket.dev; Austin (TX); On-site; USD 68,000 - 94,000; Full time

Job summary

Applied Materials is seeking a Field Service Productivity Coordinator to support Customer Engineering operations and KPI performance. The role drives service readiness, uptime, and quality, coordinating Service Orders and parts with CE and Supply Chain teams on-site in Taylor, TX.

The ideal candidate brings field service Operations experience, strong organizational skills, and proficiency with service-management systems to ensure compliant, efficient service delivery.

Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapabilityPlus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Skills

Field service operations

CE support

Logistics

Communication skills

Tools

Service management software

Job description

Applied Materials is seeking a Field Service Productivity Coordinator to support Customer Engineering operations and KPI performance. The role drives service readiness, uptime, and quality, coordinating Service Orders and parts with CE and Supply Chain teams on-site in Taylor, TX.

The ideal candidate brings field service Operations experience, strong organizational skills, and proficiency with service-management systems to ensure compliant, efficient service delivery.