Field Service Operations Lead (Logistics & Safety)

Robinson Inc.; De Pere (WI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Robinson, Inc. is seeking a Field Service Supervisor to oversee field service technicians, ensuring project requirements and company policies are met.

Responsibilities include coordinating logistics, equipment, and documentation for field operations, collaborating with stakeholders, and maintaining a safety-focused, high-performance team culture. The role involves hiring, training, and evaluating technicians, addressing onsite challenges, and supporting project success while upholding safety and

Qualifications

• Minimum 5 years in a management or supervisory role.
• Strong knowledge of fabrication and machining concepts, practices, and procedures.
• Strong team collaboration, communication, and leadership skills to provide clear direction.
• Analytical skills for solving complex problems and evaluating information.
• Detail-oriented to identify minor errors that could lead to significant issues.
• Strong organizational skills to manage budgets, employees, and schedules concurrently.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Review and understand project contractual field service requirements with the Project Manager.
• Schedule and coordinate field service technicians based on contract needs.
• Arrange travel logistics, including flights, hotels, and vehicle rentals.
• Attend project kickoff or planning meetings (virtual or onsite) as required.
• Coordinate equipment needs with internal/external parties and reserve equipment with the Material Planner.
• Compile and provide technicians with necessary documentation (e.g., site address, safety plans, SDS sheets, inspection checklists).
• Schedule onsite orientations and trainings with other trades.
• Ensure all required parts, tools, hardware, and PPE are shipped or available for technicians.
• Provide guidance to resolve onsite issues and questions for field technicians.
• Promote a safety-first culture and enforce company policies.
• Support leadership directives, participate in hiring/training, and monitor team morale.
• Screen, hire, train, and retain field technicians, conducting performance reviews, discipline, and terminations.

Skills

Management experience

Team leadership

Fabrication knowledge

Analytical thinking

Detail oriented

Budget & scheduling

MS Word & Excel

Tools

Syteline

Blueprint reading

Job description

Description

COMPANY OVERVIEW

We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust, loyalty, teamwork, integrity, and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.

The Field Service Supervisor oversees field service technicians, ensuring compliance with project requirements and company policies. This role coordinates logistics, equipment, and documentation for field operations, collaborates with internal and external stakeholders, and maintains a safety-focused, high-performance team culture. The supervisor also manages hiring, training, and employee performance while addressing onsite challenges and supporting project success.

ROLE + RESPONSIBILITIES (includes but not limited to)

• Review and understand project contractual field service requirements with the Project Manager.
• Schedule and coordinate field service technicians based on contract needs.
• Arrange travel logistics, including flights, hotels, and vehicle rentals.
• Attend project kickoff or planning meetings (virtual or onsite) as required.
• Coordinate equipment needs with internal/external parties and reserve equipment with the Material Planner.
• Compile and provide technicians with necessary documentation (e.g., site address, safety plans, SDS sheets, inspection checklists).
• Schedule onsite orientations and trainings with other trades.
• Ensure all required parts, tools, hardware, and PPE are shipped or available for technicians.
• Provide guidance to resolve onsite issues and questions for field technicians.
• Promote a safety-first culture and enforce company policies.
• Support leadership directives, participate in hiring/training, and monitor team morale.
• Screen, hire, train, and retain field technicians, conducting performance reviews, discipline, and terminations.

QUALIFICATIONS

• Minimum 5 years in a management or supervisory role.
• Strong knowledge of fabrication and machining concepts, practices, and procedures.
• Strong team collaboration, communication, and leadership skills to provide clear direction.
• Analytical skills for solving complex problems and evaluating information.
• Detail-oriented to identify minor errors that could lead to significant issues.
• Strong organizational skills to manage budgets, employees, and schedules concurrently.
• Proficient in Microsoft Word and Excel.

PREFERRED SKILLS

• Experience with Syteline
• Proficiency in blueprint reading

At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.

Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.