Field Service Operations Lead (Logistics & Safety)

Robinson Inc.; De Pere, Northern (WI, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Robinson, Inc. is seeking a Field Service Supervisor to oversee field service technicians, ensuring project requirements and company policies are met.

Responsibilities include coordinating logistics, equipment, and documentation for field operations, collaborating with stakeholders, and maintaining a safety-focused, high-performance team culture. The role involves hiring, training, and evaluating technicians, addressing onsite challenges, and supporting project success while upholding safety and

Qualifications

• Minimum 5 years in a management or supervisory role.
• Strong knowledge of fabrication and machining concepts, practices, and procedures.
• Strong team collaboration, communication, and leadership skills to provide clear direction.
• Analytical skills for solving complex problems and evaluating information.
• Detail-oriented to identify minor errors that could lead to significant issues.
• Strong organizational skills to manage budgets, employees, and schedules concurrently.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Review and understand project contractual field service requirements with the Project Manager.
• Schedule and coordinate field service technicians based on contract needs.
• Arrange travel logistics, including flights, hotels, and vehicle rentals.
• Attend project kickoff or planning meetings (virtual or onsite) as required.
• Coordinate equipment needs with internal/external parties and reserve equipment with the Material Planner.
• Compile and provide technicians with necessary documentation (e.g., site address, safety plans, SDS sheets, inspection checklists).
• Schedule onsite orientations and trainings with other trades.
• Ensure all required parts, tools, hardware, and PPE are shipped or available for technicians.
• Provide guidance to resolve onsite issues and questions for field technicians.
• Promote a safety-first culture and enforce company policies.
• Support leadership directives, participate in hiring/training, and monitor team morale.
• Screen, hire, train, and retain field technicians, conducting performance reviews, discipline, and terminations.

Skills

Management experience

Team leadership

Fabrication knowledge

Analytical thinking

Detail oriented

Budget & scheduling

MS Word & Excel

Tools

Syteline

Blueprint reading

Job description

Robinson, Inc. is seeking a Field Service Supervisor to oversee field service technicians, ensuring project requirements and company policies are met.

Responsibilities include coordinating logistics, equipment, and documentation for field operations, collaborating with stakeholders, and maintaining a safety-focused, high-performance team culture. The role involves hiring, training, and evaluating technicians, addressing onsite challenges, and supporting project success while upholding safety and