Field Service Mechanic II/ Field Service Technician

Valley Power Systems, Inc.; West Sacramento (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to provide exceptional service and maintenance on customer equipment. In this hands-on role, you will diagnose issues, perform repairs, and ensure customer satisfaction while working independently and collaboratively. The ideal candidate will have strong technical skills, a valid driver's license, and a complete set of hand tools. This position offers a dynamic work environment with opportunities for continuous learning and development. If you're ready to make a difference in the field and enjoy working with customers, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience with technical repairs, particularly on diesel engines.
• Must have strong technical and mechanical skills.

Responsibilities

• Provide maintenance and repair services on customer-owned equipment.
• Diagnose and complete electrical and mechanical repairs.

Skills

Verbal and written communication skills

Technical/mechanical skills

Ability to work independently

Customer service skills

Organizational skills

Ability to train others

Education

High school diploma

Post-secondary vocational education

Experience with diesel engines

Tools

Complete set of hand tools

Job description

Field Service Mechanic II/ Field Service Technician

Requisition Number: FIELD001560

Posted: March 18, 2025

Employment Type: Full-Time

Work Location: On-site

Rate: $38 USD per hour

Locations

Showing 1 location

Description

Position Overview:

The Field Service Technician is responsible for diagnosing, providing maintenance, and repair services on customer-owned equipment at a customer’s establishment and/or service center within assigned territories while focusing on high-quality service and customer satisfaction. Requires the ability to work with minimal supervision, interact with customers, and complete paperwork accurately and timely. Must be skilled with mechanical and electrical tasks and own a complete set of hand tools. A valid driver's license and acceptable driving record are a must.

Principal Duties and Responsibilities (Essential Functions):

• Provide preventative maintenance and repair services at service centers and/or customer accounts in accordance with established procedures and techniques, using proper tools, test equipment, and replacement parts.
• Diagnose and complete electrical and mechanical repairs.
• Establish and maintain positive and collaborative working relationships with internal and external customers.
• Assist the region to achieve revenue goals as it relates to the sale of company products and services.
• Provide services to customers in accordance with the terms, conditions, and responsibilities stated in the company’s published warranty and maintenance contract policies.
• Assess, provide cost estimates, and complete repairs for customer-owned equipment.
• Ensure reports are completed accurately and submitted within required deadlines.
• Participate in and complete all required training programs, meetings, and seminars.
• Adhere to and support all company policies and procedures.
• Engage in self-appraisal and continuous learning and development.
• Work flexible hours and weekends to meet business/customer needs.
• Participate in any and all reasonable work activities as deemed appropriate and assigned by management.
• Train other Technicians that are at or below the Technician I level.
• Regular attendance is an essential function of the job.
• Some shift work may be required.
• Perform on-call duties and responsibilities as required of all field service technicians.
• Perform other duties as assigned.

Qualifications & Skills:

• Strong verbal and written communication skills.
• Ability to work extended hours or outside assigned territory as needed.
• Strong technical/mechanical skills with an equivalent of no less than five (6) years of experience with technical repairs.
• Demonstrated ability to work independently without close supervision.
• Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability to train others in a detailed, comprehensive manner.
• Ability and willingness to travel as needed on short notice and up to 25% of the time.
• Must possess and maintain a valid driver’s license.
• Must have good organizational skills, aptitude for numbers, and experience coordinating and processing paperwork.
• Must have experience dealing with customers in difficult situations, good phone etiquette, and the ability to function in a fast-paced environment.

Education & Experience:

• High school diploma and/or equivalent combination of education or experience.
• Post-secondary vocational education strongly preferred.
• Educated in diesel engines, electronic diagnostics, hydraulics, and welding.
• Minimum of five (6-8) years of experience with technical repairs on diesel engines.
• Strong technical/mechanical skills and experience required; Detroit Diesel, Kohler, Waukesha, and MTU product knowledge helpful.
• Automotive Service Excellence (ASE) certifications preferred.
• Systems Certified.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must lift and/or move items up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Tool Requirements:

• Have a complete set of hand tools.

Travel:

Travel is primarily local during the business day, although some out-of-the-area travel may be expected.

• Ability and willingness to travel as needed on short notice and up to 25% of the time.

Other Criteria:

• Complies with Company policies and procedures.
• Performs job safely with respect to others, to property, and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.
• We are a drug-free workplace that conducts pre-employment physical and drug screenings. We are regulated by the department of transportation and will be conducting random drug testing at regular intervals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)