Field Service Manager - Restoration

Critical Control; Petaluma (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Field Service Manager, where you will lead a dedicated team in delivering rapid emergency response and restoration services. This role offers the chance to make a meaningful impact on communities affected by disasters, ensuring projects are executed with excellence and safety. You'll foster a culture of commitment and quality while building strong client relationships. With a competitive salary and comprehensive benefits, this is an exciting opportunity for those looking to grow in a supportive environment. Be part of a team that truly makes a difference!

Benefits

Company Vehicle

Health Insurance

Dental Insurance

Vision Insurance

Career Advancement Opportunities

Collaborative Team Environment

Qualifications

• 5+ years of experience in emergency response or related fields.
• Strong leadership and exceptional communication skills.

Responsibilities

• Lead and mentor a team of emergency response professionals.
• Ensure project execution meets service standards and deadlines.
• Build strong client relationships and ensure satisfaction.

Skills

Leadership

Team Management

Communication

Problem-Solving

Regulatory Knowledge

Education

5+ years in emergency response or disaster recovery

Tools

Microsoft Office

Job description

Critical Control is the premier emergency response and restoration company committed to helping families and businesses recover in the aftermath of disasters. Our dedicated and specialized teams have played a pivotal role in assisting communities nationwide during major hurricanes, wildfires, freezes, and mold outbreaks. With a relentless focus on restoring normalcy to those affected by crises, we are proud to be at the forefront of emergency remediation and restoration services.

About the job:

Critical Control is searching for a dynamic and experienced Field Service Manager in Petaluma. As a Field Service Manager, you will oversee operations, manage a talented team, and drive the branch's success in providing rapid and effective emergency response and restoration services. This is an opportunity to be part of a company that makes a meaningful impact on the lives of those affected by disasters.

What you'll do:

1. Lead, mentor, and motivate a team of emergency response and restoration professionals, fostering a culture of excellence, safety, and commitment to our mission.
2. Ensure projects are executed efficiently and effectively, meeting or exceeding service standards and deadlines, with a focus on quality.
3. Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
4. Ensure all projects adhere to relevant regulations and safety standards, fostering a culture of safety and compliance.
5. Implement key performance indicators and metrics to track and measure project performance, making data-driven decisions to improve.
6. Represent Critical Control in the community by participating in local events and initiatives to enhance the company's reputation and presence.
7. Proactively identify areas for process improvement and lead initiatives to enhance project efficiency and service quality.

Requirements:

1. Five or more years of experience in emergency response, disaster recovery, or related service industries.
2. Strong leadership and team management skills.
3. Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
4. Knowledge of relevant regulations and safety standards.
5. Demonstrated problem-solving and decision-making abilities.
6. Proficiency in Microsoft Office and other relevant software.
7. Availability for on-call duty as required.

Physical Requirements:

• Able to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs.
• Constantly operate a computer (including typing, reading).
• Frequently remain in a stationary position for extended periods.
• Constantly communicate in-person, virtually, and from various distances.
• Able to drive.

Benefits:

• Competitive salary of $70K-$90K plus bonus based on profitability, customer satisfaction, and employee satisfaction.
• Company vehicle used for business purposes.
• Comprehensive benefits including health, dental, and vision.
• Opportunities for career advancement within a rapidly growing company.
• Make a significant impact on the lives of those affected by disasters.
• Supportive and collaborative team environment.