Field Service Manager

Shanneon Grimes Agency; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

An innovative agency is seeking a proactive Field Service Manager to lead a dedicated team of digital service specialists. This role offers the opportunity to oversee service and support for cutting-edge hardware and software solutions while ensuring exceptional customer satisfaction. You will manage a team, resolve customer issues, and educate your staff on emerging technologies in a fast-paced industry. Join a dynamic environment where your leadership and technical expertise will make a significant impact on service delivery and team development, driving success in a rapidly evolving landscape.

Qualifications

• 7+ years of experience in service management and team leadership.
• Hands-on experience with digital and electromechanical technologies.

Responsibilities

• Manage a team servicing business systems and related software.
• Recruit, train, and develop technical representatives.

Skills

Team Management

Customer Service

Technical Support

Communication Skills

Education

Bachelor's Degree in Relevant Field

Tools

Microsoft Office

Lotus Notes

Oracle

Job description

Job Title: Field Service Manager

We are seeking a dynamic and experienced Field Service Manager to lead our team of digital service specialists. This role involves overseeing service and support for hardware and software solutions, managing a team, and ensuring customer satisfaction.

Responsibilities:

1. Manage a team servicing specific business systems, including hardware, document management solutions, and related software within a designated territory or account list.
2. Recruit, train, and develop technical representatives.
3. Resolve customer issues promptly to ensure high customer satisfaction.
4. Oversee warehousing processes related to merchandise and inventory.
5. Educate and develop the team on new technologies in a rapidly evolving industry.

Qualifications:

• Bachelor's degree in a relevant field or equivalent experience, with at least 7 years of related experience and management of a team of two or more employees.
• Experience in service management within the technology industry.
• Hands-on technical experience with digital and electromechanical technologies. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills and a desire to lead and develop a team.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time