Field Service Manager Pittsburgh, PA

BearCom; Pittsburgh (Allegheny County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

401k Plan

Company Vehicle

Job summary

BearCom, the leading distributor of wireless voice, data, and video solutions in North America, seeks a Field Service Manager to oversee day-to-day operations in the Field Service Department. You will lead a technician team, coordinate with Motorola and end customers, and drive efficient installation and repair work across multiple sites.

Ideal candidates have 5+ years of leadership in wireless tech, strong project-management skills, and a proven ability to manage complex field deployments while

Qualifications

• 5+ years of leadership experience in technical management in the wireless industry or equivalent.

Responsibilities

• Manage projects and service assignments as needed.
• Act as direct liaison between BearCom technicians and Motorola or end customer.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provides technical support in field operations.
• Checks functioning of newly installed equipment to evaluate system performance under actual operating conditions.
• Install, maintain and provide technical support and service of wireless communications equipment such as UHF/VHF and 800/900 MHz analog and digital systems.
• Operate mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and cctv equipment. Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.
• Deliver and execute customer FATP, perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Handles training and coaching of field service technicians and installers.
• Some travel and on call maybe required.
• Help with other projects as assigned.

Skills

Leadership

Project management

Customer relations

Communication

RF/wireless knowledge

Education

Bachelor's degree

Tools

MS Office

Job description

About BearCom

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively - offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

As a Field Service Manager, you will be responsible for overseeing of day-to-day operations in the Field Service Department in your assigned area. In this role, you will be responsible for managing a technician team that consists of technicians and installers with varying level of competencies. This position requires extensive interaction with multiple customer organizations, product vendors and manufactures, and with senior management of the company.

Responsibilities

• Manage projects and service assignments as needed.
• Act as direct liaison between BearCom technicians and Motorola or end customer.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provides technical support in field operations.
• Checks functioning of newly installed equipment to evaluate system performance under actual operating conditions.
• Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems.
• Operate mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and cctv equipment. Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Handles training and coaching of field service technicians and installers.
• Some travel and on call maybe required.
• Help with other projects as assigned.

Preferred Qualifications

• 5+ years of leadership experience in technical management in the wireless industry, or similar experience.
• Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
• Knowledge of, and experience with a network of vendor resources.
• Experience managing complex project implementations.
• Must posses understanding of business practices P&L responsibility.
• Must have excellent customer relationship skills.
• Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Technical leadership experience associated with wireless solutions.
• Technical leadership experience associated with multiple 2-way radio technologies.
• Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.
• Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.
• Security Clearance is a plus
• Must have a valid driver’s license and proof of insurance.
• Background checks are part of the hiring process, which may include a Motor Vehicle check.

Benefits

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll Also Receive

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.