Customer Experience Manager, Service Delivery

Crane Payment Innovations Inc.; Malvern (Chester County); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries

Medical, dental, & vision insurance

401K with Company contribution

Paid time off

Tuition assistance

Travel opportunities

Descripción de la vacante

Crane Payment Innovations is seeking a Customer Experience Manager for Service to own the full customer lifecycle, from onboarding and issue resolution to continuous improvement and customer advocacy. You will coordinate with cross‑functional teams to ensure a positive service experience.

The role emphasizes monitoring KPIs, managing service projects, and identifying churn risks to keep customers engaged. You will collaborate with field service, product development, and sales to drive value for

Formación

• College or University diploma or equivalent.
• 5 years of professional experience in Customer Support or Customer Service roles.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Alignment with our company's values.

Responsabilidades

• Onboard service customers with structured project plans.
• Serve as primary escalation point and drive issue resolution.
• Lead cross-functional communication across internal teams.
• Monitor customer KPIs and implement improvement plans.
• Coordinate scheduling and field service workflows.

Conocimientos

Customer service

English proficiency

Project coordination

CRM software

Communication

Educación

College diploma or equivalent

Herramientas

Salesforce

Teams

Outlook

PowerPoint

Excel

Descripción del empleo

Crane Payment Innovations is seeking a Customer Experience Manager for Service to own the full customer lifecycle, from onboarding and issue resolution to continuous improvement and customer advocacy. You will coordinate with cross‑functional teams to ensure a positive service experience.

The role emphasizes monitoring KPIs, managing service projects, and identifying churn risks to keep customers engaged. You will collaborate with field service, product development, and sales to drive value for