Field Service Manager — Fire & EMS Equipment

Mes-Life-Safety; Phoenix (AZ); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Salary plus Commission

401(k) and company matching

Company Vehicle program

Medical, Vision and Dental insurance

Flexible Savings account & Health SAV/

Life insurance

Disability insurance (both short and長長

Employee Assistance Program

Paid Time Off (PTO)

Paid Holidays

Job summary

MES in the United States is seeking an experienced Service Manager to lead our regional field service team serving first responders.

You will coach technicians, oversee scheduling, build partnerships with fire departments, and partner with Sales to deliver outstanding customer experiences. Travel within the region is required, and a strong emphasis on KPIs and continuous improvement will drive results.

Qualifications

• 3+ years of field service leadership experience
• Background in fire service equipment, HVAC, automotive, heavy equipment, industrial maintenance, medical equipment, utilities, or similar industries
• College degree preferred
• Valid driver's license (REAL-ID required for access to federal facilities)
• Ability to pass a background check and drug screening
• Strong communication and leadership skills
• Excellent customer service skills
• Experience leading field service or technical service operations
• Strong organizational and time management abilities
• Proficiency with Microsoft Office, business software and systems

Responsibilities

• Lead and coach a team of field service technicians.
• Participate in hiring processes for your assigned territory; oversee scheduling and daily service operations.
• Build strong relationships with fire departments and municipal customers.
• Partner with Sales to deliver exceptional customer experience.
• Travel regularly throughout your region to support technicians and customers.
• Monitor KPIs, improve operational performance, and drive business results.
• Take ownership of customer issues until they are resolved.
• Foster a culture of accountability, professionalism, safety, and continuous improvement.

Skills

Leadership

Customer service

Communication

Team coaching

Operational management

Performance metrics

Mechanical/technical aptitude

Travel willingness

Education

College degree preferred

Tools

Microsoft Office

ERP / service management software

Job description

MES in the United States is seeking an experienced Service Manager to lead our regional field service team serving first responders.

You will coach technicians, oversee scheduling, build partnerships with fire departments, and partner with Sales to deliver outstanding customer experiences. Travel within the region is required, and a strong emphasis on KPIs and continuous improvement will drive results.