Field Service Manager

Dead River Company; Woodstock Village (VT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in energy services is looking for a Field Service Manager in Woodstock, VT. The successful candidate will oversee technicians, ensure customer satisfaction, and manage service quality in heating equipment installations. Key qualifications include supervisory experience in the petroleum industry and relevant certifications.

Qualifications

• Two to four years of supervisory experience preferred.
• Prior knowledge of the petroleum industry required.

Responsibilities

• Manage performance of service technicians and ensure efficient completions.
• Provide training and resolve customer complaints effectively.
• Inspect technician work for quality control.

Skills

Leadership

Communication

Customer service focus

Technical and troubleshooting skills

Dependability

Flexibility

Education

High school diploma

Master Oil Burner License

CETP propane certification

Job description

Dead River Company delivers energy and peace of mind to customers throughout Northern New England and New York with over 1,700 employees and a commitment to our core values of integrity, caring, and excellence. We are looking for a Field Service Manager to join our Woodstock, VT team. The Field Service Manager supervises the installation and repair of heating equipment to ensure high customer satisfaction and efficient, profitable operations.

Essential Functions:

1. Manage the performance of service technicians, ensuring work is completed correctly and efficiently.
2. Provide training and development to maintain a skilled, productive workforce.
3. Hire and terminate technicians in collaboration with the District Manager; evaluate performance and maintain documentation.
4. Stay updated on technological advances in the petroleum equipment industry through training and communication.
5. Inspect technician work for quality control and provide guidance.
6. Resolve customer complaints effectively.
7. Oversee maintenance of service vehicles and coordinate with the Operations Manager on vehicle upkeep.
8. Provide cost estimates for parts and labor on installations upon request.

Other Tasks:

Perform additional duties as assigned.

Experience:

Two to four years of supervisory experience preferred; prior knowledge of the petroleum industry required.

Attributes:

• Leadership and communication skills
• Customer service focus
• Technical and troubleshooting skills
• Ability to work independently and adaptively
• Dependability and flexibility
• Delegation and quality control skills
• Interest in training others

Education:

High school diploma required.

Certifications:

Must hold a Master Oil Burner License and CETP propane certification.

Contacts:

Regular communication with various internal and external stakeholders, including fire officials and inspectors.

Decisions:

Determine labor hours and costs; assist with scheduling to balance emergencies, service, and budgets.

Safety:

Ensure safe use of vehicles, equipment, and adherence to safety protocols, including PPE and hazardous materials handling.

Equipment:

Use of office equipment and familiarity with heating appliances and installation tools.

Work Environment:

Varied temperatures, exposure to fumes, and physically demanding tasks, including moving objects up to 100 pounds.

Qualifications:

Skills:

Behaviors:

Motivations:

Education:

Experience:

Licenses & Certifications:

Preferred:

DL Drivers License

Equal Opportunity Employer. For more information, review the 'Know Your Rights' notice from the Department of Labor.