Field Service Manager

TriMas Packaging Group; Woodridge (IL); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Program

Paid Time Off

Job summary

Rapak LLC in Woodridge, IL is seeking a Field Service Manager to lead installation, servicing, and technical support of electro-pneumatic liquid filling equipment at customer sites. You will oversee field service operations, drive continuous improvement, and mentor a team of field technicians.

The role requires hands-on technical expertise, strong leadership, and the ability to manage remote support, trainings, and customer relationships across sites.

Qualifications

• Associate’s degree in electrical, mechanical, or related field (or equivalent combination of education and experience).
• 5+ years of field service experience, preferably in equipment, packaging, or manufacturing environments.
• Prior leadership or supervisory experience preferred.

Responsibilities

• Lead and manage field service operations, including installation, commissioning, and servicing at customer sites.
• Provide technical guidance and support for troubleshooting of new and legacy equipment (onsite, remote, and phone support).
• Oversee scheduling, coordination, and execution of field service activities to meet customer and business needs.
• Support and, when necessary, participate in equipment installations and service work at customer locations.
• Ensure timely and accurate completion of service reports, documentation, and administrative requirements.
• Act as a primary escalation point for complex technical issues and customer concerns.
• Partner with engineering and manufacturing teams to resolve product or process issues and drive improvements.
• Support customer visits, including equipment trials, training, and relationship management.
• Contribute to continuous improvement initiatives to enhance service efficiency, reliability, and customer experience.
• Provide technical support to internal production facilities as required.
• Generate new machine quotations with input from Engineering and sales group
• Ensure that machine manuals are documented and sent to customer and copies are placed in customer folders on the network.
• Lead, coach, and develop Field Service Technicians to ensure strong technical and customer service capabilities.
• Foster a collaborative, high-performance team environment.
• Support training and development initiatives, including technical skill advancement and safety practices.
• Promote accountability, professionalism, and customer-focused behaviors across the team.

Skills

Troubleshooting

Customer relationships

Industrial controls

PLC programming

RSLogix 500/5000

Communication skills

Leadership

Education

Associate’s degree in electrical or mechanical field

Tools

Allen-Bradley controls

RSLogix 500/5000

Job description

Field Service Manager

Company: Rapak LLC

Primary Location: 1020 Davey Road, Suite 800, Woodridge, IL 60517 USA

Workplace Type: On-site

Employment Type: Salaried | Full-Time

Function: Engineering

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

Position Summary:

The Field Service Manager is responsible for leadingand supporting the installation, servicing, and technical support ofelectro-pneumatic liquid filling equipment at customer locations. This roleoversees field service operations, ensuring high-quality service delivery,effective troubleshooting, and strong customer relationships.

The Field Service Manager provides both hands-ontechnical expertise and leadership to the field service team, while drivingcontinuous improvement, operational efficiency, and customer satisfaction. Thisposition may also support internal manufacturing facilities with technicalguidance as needed.

Key Responsibilities

• Lead and manage field service operations,including installation, commissioning, and servicing of equipment atcustomer sites
• Provide technical guidance and support fortroubleshooting of new and legacy equipment (onsite, remote, and phonesupport)
• Oversee scheduling, coordination, and executionof field service activities to meet customer and business needs
• Support and, when necessary, participate inequipment installations and service work at customer locations
• Ensure timely and accurate completion of servicereports, documentation, and administrative requirements
• Act as a primary escalation point for complextechnical issues and customer concerns
• Partner with engineering and manufacturing teamsto resolve product or process issues and drive improvements
• Support customer visits, including equipmenttrials, training, and relationship management
• Contribute to continuous improvement initiativesto enhance service efficiency, reliability, and customer experience
• Provide technical support to internal productionfacilities as required
• Generate new machine quotations with input fromEngineering and sales group
• Ensure that machine manuals are documented andsent to customer and copies are placed in customer folders on the network
• Leadership & Team Development
• Lead, coach, and develop Field ServiceTechnicians to ensure strong technical and customer service capabilities
• Foster a collaborative, high-performance teamenvironment
• Support training and development initiatives,including technical skill advancement and safety practices
• Promote accountability, professionalism, andcustomer-focused behaviors across the team

Key Accountabilities

• Ensure high-quality, timely installation andservicing of equipment
• Drive customer satisfaction through responsiveand effective service support
• Improve service efficiency, response times, andissue resolution
• Maintain accurate and timely documentation andreporting
• Support safe work practices and compliance withcompany standards

About Us

Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging.

Why Join TriMas Packaging?

At TriMas Packaging, we care beyond packaging. Our success starts with our people, and we are committed to creating an environment where every employee feels valued, supported and empowered to make a meaningful impact.

When you join our team, you become part of a global, collaborative and purpose-driven organization committed to:

Creating Value

We deliver innovative, high-quality packaging solutions by leveraging advanced technologies, state-of-the-art facilities and a global network built on trust.

Supporting Our People

Our employees are the foundation of our success. We embrace diversity, encourage collaboration and foster an inclusive workplace focused on safety, respect and continuous learning.

Driving Innovation

We invest in continuous improvement and operational excellence, empowering our teams to develop new ideas and deliver exceptional results for our customers.

Building a Sustainable Future

We are committed to reducing our environmental impact and developing sustainable packaging solutions that benefit our customers, our communities and our planet.

We offer competitive benefits, a supportive culture and the opportunity to work with international teams around the globe.

If you’re looking for a place where you can build your career, be challenged and make a difference, TriMas Packaging is the place for you.

Compensation

In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $100,000-$115,000

Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our recruiting team during the interview process.

Benefits

• Medical Insurance and Prescription Drugs
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Short-Term Disability
• Long-Term Disability Insurance (for eligible employees)
• Employee Assistance Plan (EAP)
• Paid Time Off (may include vacation and sick time)
• Retirement Program
• Other Voluntary Benefits

Qualifications

Education & Experience:

• Associate’s degree in electrical, mechanical, orrelated field (or equivalent combination of education and experience)
• 5+ years of field service experience, preferablyin equipment, packaging, or manufacturing environments
• Prior leadership or supervisory experiencepreferred

Knowledge & Skills:

• Strong troubleshooting and critical thinkingskills
• Technical expertise in industrial controls,including Allen Bradley systems
• Experience with PLC programming (ladder logic)and platforms such as RSLogix 500/5000
• Strong mechanical and electrical aptitude,including ability to interpret schematics
• Excellent communication and customer relationshipmanagement skills
• Strong time management and organizational skills
• Ability to work independently and lead indynamic, customer-facing environments

Preferred Qualifications

• Experience in food processing, packaging, orrelated industries
• Experience managing customer-facing technicalservice teams

Travel Requirements

• Valid U.S. Passport required
• Ability to travel up to 75%, including domesticand international travel