Field Service Manager

Eastern Lift Truck Co.; Wisconsin; On-site; USD 90,000 - 130,000; Full time

Job summary

Delta Star Inc. is seeking a Field Service Manager to lead our field service operations in a defined territory. This role drives on-site support, maintenance, and repair services while ensuring customer satisfaction and operational excellence.

If you thrive in a leadership role with a strong technical background in power transformers and substation equipment, this could be your next step. You will manage a high-performing team, coordinate resources, monitor KPIs, and ensure safety and quality

Qualifications

• Minimum 5 years of field service, technical project management, or related role.
• Experience managing field operations in the utility or energy sector preferred.

Responsibilities

• Lead and manage a field team to execute service assignments.
• Develop service schedules, prioritize projects and allocate resources.
• Monitor field performance, KPIs, and drive improvements.
• Ensure safety standards and OSHA requirements are followed.
• Foster strong customer relationships and resolve issues promptly.
• Collaborate cross-functionally with Sales, Operations, Finance and HR.
• Manage budgeting, reporting, invoicing and change orders.

Skills

Leadership

Troubleshooting

Communication

Organizational skills

Interpersonal skills

Customer service

Service management software

Job description

Summary

Delta Star Inc. is seeking a Field Service Manager to lead our field service operations in a defined territory. This role is critical in ensuring the seamless execution of on-site support, maintenance, and repair services while driving customer satisfaction and operational excellence. If you thrive in a leadership role, enjoy optimizing performance, and have a strong technical background in power transformers and substation equipment, this could be the next great step in your career.

What You'll Do

As the Field Service Manager (West Region), you will oversee and coordinate a high-performing team of technicians, planners, coordinators, and project managers. You'll ensure that service operations are delivered on time, safely, and to the highest quality standards. Your focus will be on resource planning, customer satisfaction, continuous improvement, and alignment with company goals.

A Day in the Life

• Lead and manage a field team including technicians, coordinators, and project managers to execute service assignments.
• Develop and maintain service schedules, prioritize projects, and allocate resources to ensure timely and efficient service delivery.
• Monitor field performance, track KPIs, and implement improvements to drive efficiency and effectiveness.
• Ensure strict adherence to safety standards and service protocols, including OSHA requirements.
• Foster strong customer relationships, resolve issues promptly, and ensure a positive service experience.
• Collaborate cross-functionally with departments such as Sales, Operations, Finance, and HR to ensure seamless project delivery.
• Manage administrative responsibilities such as budgeting, reporting, invoicing, and change orders.

What We're Looking For

A successful candidate will bring strong leadership skills, a technical understanding of substation equipment, and the ability to manage a fast-paced, customer-focused service environment. You’ll stand out if you have prior experience managing field service teams in the power or utility industry and have a passion for continuous improvement and team development.

Education and Experience

• Minimum 5 years of experience in field service, technical project management, or a related role.
• Experience in managing teams and field operations within the utility or energy sector is highly preferred.

Knowledge, Skills, and Abilities

• Strong technical knowledge of power transformers and substation equipment.
• Proven leadership and team management capabilities.
• Excellent problem-solving skills and technical troubleshooting abilities.
• Strong communication, organizational, and interpersonal skills.
• Commitment to delivering outstanding customer service.
• Proficiency with computers and service management software.
• Must complete OSHA 30, OSHA 1910.269, and First Aid/CPR/AED training within 3 months of hire.
• Positive attitude, strong work ethic, and eagerness to learn and grow.

Travel Requirements

• 20% travel to job sites
• Travel to Forest location as well