Field Service Manager

Us; Warrendale (Allegheny County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision coverage

401k retirement savings plan

Paid time off

Tuition reimbursement

Job summary

Vector Security in Warrendale, PA seeks a Field Service Manager to lead installation, service, support and repair of security, fire, CCTV and access control systems. This role directly supervises and coordinates the activities of installation and service technicians in the field.

Responsibilities include overseeing schedules and priorities, troubleshooting issues with technicians, hiring and developing staff, and enforcing departmental procedures to ensure quality and efficiency while complying

Qualifications

• High School Diploma or equivalent; technical school degree preferred.
• 3–5 years of experience in security, fire, CCTV, and access control systems.
• 3–5 years of supervisory/management experience.
• Valid Driver’s License with acceptable driving history.
• Strong knowledge of security and fire industry regulations.
• Proven leadership with ability to manage multiple projects concurrently.
• Excellent written and verbal communication skills.
• Experience working in Microsoft Office programs.
• NICET certification is preferred.

Responsibilities

• Oversee installation and service departments to ensure high-quality service.
• Determine schedules, sequences, and assignments based on priority and staff skill levels.
• Troubleshoot and resolve installation and service issues with technicians.
• Hire, develop, and manage staff performance.
• Establish and implement departmental procedures to ensure efficiency.
• Ensure adherence to corporate and departmental policies.

Skills

Leadership

Communication

Multi-project management

Security industry knowledge

Education

High School Diploma or equivalent

NICET certification preferred

Tools

Microsoft Office

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Field Service Manager!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location: Warrendale, PA

Summary

Our Field Service Manager maintains the efficient direction of the field staff in dealing with installation, service, support and repair of security, fire, CCTV, and access control systems. This position will directly supervise and coordinate the activities of installation and service technicians in the field.

Responsibilities

• Oversee the installation and service departments to ensure customers are serviced to a high quality, in a timely manner.
• Determine schedules, sequences, and assignments for work activities based on work priority and skill of staff.
• Work with technicians to troubleshoot and solve installation and service issues.
• Hire, develop, and manage the performance of staff.
• Establish and implement departmental procedures to ensure efficiency within the department.
• Ensure adherence to corporate and departmental policies.

Qualifications

• High School Diploma or equivalent (Technical school degree preferred).
• Minimum of 3-5 years of experience working on security, fire, CCTV, and access control systems.
• Minimum of 3-5 years of supervisory / management experience.
• Valid Driver’s License with acceptable driving history.
• Strong knowledge and expertise in security and fire industry regulations.
• Proven leadership skills with a demonstrated capacity to manage multiple projects concurrently.
• Excellent written and verbal communication skills.
• Experience working in Microsoft Office programs.
• NICET certification is preferred.

Our Total Rewards package includes (but is not limited to):

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.