Field Service Manager

Elovate; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Elovate is seeking a Regional Field Service Manager to lead all field service operations for municipal photo enforcement programs. You will ensure compliance, service uptime, and operational excellence across a defined geographical region.

Candidates must have extensive experience in field service operations and managing technical teams. A strong focus on safety and regulatory compliance is essential. This role offers remote work flexibility with travel requirements.

Qualifications

• 5–8+ years of field service operations experience.
• 3–5+ years leading distributed technical teams.
• Strong knowledge of SLA-driven service environments.

Responsibilities

• Lead and manage regional field technicians.
• Ensure camera uptime meets or exceeds contractual SLAs.
• Conduct field audits and quality assurance inspections.

Skills

Field service operations experience

Leadership of technical teams

Knowledge of SLA-driven environments

Field safety management

Job description

## Field Service ManagerApplylocations: Remote, United Statestime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: September 25, 2026 (30+ days left to apply)job requisition id: R56982**Job Summary:**The Regional Field Service Manager – Automated Camera Enforcement is responsible for leading all field service operations supporting municipal photo enforcement programs across a defined geographic region. This role ensures uptime, compliance, SLA performance, and operational excellence for speed, red-light, school zone, and other automated enforcement systems. The Manager oversees field technicians responsible for installation, maintenance, calibration, troubleshooting, and relocation of enforcement camera systems, ensuring contractual, regulatory, and evidentiary standards are consistently met.**Job Description:**## Key Responsibilities### Field Operations & System Uptime* Lead and manage regional field technicians supporting fixed and mobile automated enforcement systems.* Ensure camera uptime meets or exceeds contractual SLAs.* Oversee preventative maintenance schedules, calibration cycles, and system certifications.* Ensure timely response to outages, equipment failures, and municipality escalations.* Conduct field audits and quality assurance inspections.### Regulatory & Evidentiary Compliance* Ensure all equipment meets state and municipal regulatory requirements.* Oversee proper documentation for calibration, maintenance logs, and chain-of-custody protocols.* Ensure systems comply with state statutes governing automated enforcement.* Partner with Legal and Compliance teams on audit requests or evidentiary inquiries.### Municipal & Stakeholder Partnership* Serve as operational point of contact for municipal clients within region.* Participate in client performance reviews and operational meetings.* Support contract renewals by ensuring service reliability and responsiveness.* Coordinate with Program Managers and citation processing teams to align field and back-office operations.### Performance Management & Metrics* Monitor KPIs including: + Camera uptime % + Mean time to repair (MTTR) + SLA response compliance + Preventative maintenance completion rates + Safety and quality metrics* Drive corrective action plans when performance gaps are identified.* Prepare regional operational performance reports.### Workforce Planning & Development* Hire, train, and develop field technicians specializing in enforcement hardware and roadside infrastructure.* Ensure technicians maintain certifications related to electrical systems, radar/LiDAR calibration, and roadway safety.* Manage scheduling to support high-priority deployments and relocations.### Financial & Asset Oversight* Manage regional service budget including labor, fleet, parts, and subcontractors.* Oversee inventory control for camera systems, poles, cabinets, and supporting hardware.* Partner with Supply Chain on equipment forecasting and lifecycle replacement.### Safety & Risk Management* Enforce roadway safety protocols and traffic control standards.* Ensure compliance with OSHA and DOT requirements for roadside work.* Oversee fleet safety and safe driving practices.* Conduct safety audits and field risk assessments.## Qualifications**Required:*** 5–8+ years of field service operations experience* 3–5+ years leading distributed technical teams* Experience supporting roadside infrastructure, traffic systems, or municipal contracts* Strong knowledge of SLA-driven service environments* Experience managing field safety in active roadway environments* Ability to travel 40–60% within region**Preferred:*** Experience with automated enforcement systems (speed/red-light cameras)* Knowledge of radar/LiDAR calibration standards* Familiarity with municipal procurement and contract compliance* Electrical or ITS (Intelligent Transportation Systems) background* Lean / continuous improvement experience**Worker Type:**Regular**Number of Openings Available:**1### About ElovateElovate, a Modaxo company, leverages data-driven technology to transform traffic management and safety. Our innovative automated enforcement solutions empower communities with tools to prevent dangerous driving behaviors, saving lives and fostering safer streets. Learn more at www.elovate.com.