Field Service Technician

Quench USA, Inc.; Sacramento (CA); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Company take-home vehicle

Gas card

Medical, Dental, Vision benefits starting day one

Job summary

A leading water solutions company in Sacramento is looking for a Field Service Technician to manage installations and maintenance of bottleless water systems including coolers and dispensers. This role involves troubleshooting, performing repairs, and providing excellent customer service during site visits. The ideal candidate should have repair experience, strong technical aptitude, and good communication skills. The position offers a competitive salary, benefits starting on day one, and a company vehicle with a gas card.

Qualifications

• Experience in repair and maintenance is required.
• Ability to work in a fast-paced environment is essential.
• Valid driver’s license and clean work record are mandatory.

Responsibilities

• Troubleshoot products for repairs.
• Perform maintenance on water systems.
• Follow safety policies and procedures.

Skills

Repair and maintenance

Technical aptitude

General computer skills

Verbal and written communication

Education

Technical school degree

Job description

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front‑line role in the battle against single‑use plastic water bottles by delivering on‑demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle‑free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water‑based beverages for a fixed monthly fee, typically under a long‑term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity‑backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

We are currently seeking a Field Service Technician for our Sacramento, CA area market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide hands‑on training upon hire.

Key Responsibilities

• Responsible for troubleshooting product for required repairs
• Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
• Visually inspect for leaks and malfunctions
• Perform service agreement tasks and other job‑related duties as assigned
• Responsible for following company and customer safety policies and procedures
• Maintain and comply with company vehicle maintenance policy and procedures
• Technician will have strong technical and mechanical aptitude
• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites
• Electronically transferring customer and company information
• Regular and reliable attendance

Qualifications

• Experience in repair and maintenance
• Technical school degree preferred
• General Computer Skills required
• Must have good verbal and written skills
• Ability to learn the internal workings and repair approaches to repairing water coolers
• Ability to work in a fast‑pace environment where quantity and quality go hand in hand
• A clean work record and ability to pass a pre‑employment drug screen
• Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70+ pounds
• Valid driver’s license
• Must be at least 21 years old

Highlights

• Hourly Rate: $24.00 - $25.00
• Company take home vehicle and gas card
• Schedule: Monday‑Friday, 7:00AM-4:00PM. This may slightly vary depending on service needs.
• Medical, Dental, Vision which start day one