Field Service Manager

Anord Mardix; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Anord Mardix is seeking a Field Services Manager to lead and develop a team of field service professionals supporting critical power infrastructure and mission‑critical customer environments.

You will drive safety, quality, and responsiveness while organizing staffing, training, and customer engagement across diverse projects and locations. A strong background in power systems and field service leadership is essential.

Qualifications

• Bachelor's degree or equivalent in a related field and leadership experience in field service.
• Experience leading technical service teams in customer-facing environments.
• Strong understanding of electrical power distribution and critical power infrastructure.
• Proven ability to drive operational performance using KPIs.

Responsibilities

• Build and lead a high-performing Field Service team overseeing commissioning, maintenance, troubleshooting, and emergency service activities.
• Foster a culture of safety, accountability, and customer focus while delivering high-quality service.
• Plan staffing, scheduling, and capacity to meet customer demand and business goals.
• Develop training plans and competencies to close skills gaps and promote growth.
• Own customer relationships and act as primary escalation point for service issues.
• Collaborate with Engineering, Product Management, Quality, and Sales to drive improvements and service opportunities.

Skills

People leadership

Field service operations

Electrical power systems

KPI-driven decision making

Travel up to 50%

Communication

Education

Bachelor's degree in Engineering/Business/Operations Management

Tools

Microsoft Office

Field service management systems

Job description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Field Services Manager.

Reporting to the Global Product Line Director - Service, Software & Metering, the Field Services Manager will be responsible to lead and develop a team of field service professionals supporting critical power infrastructure and mission‑critical customer environments.

What a typical day looks like:

• Build a high-performing, engaged Field Service team through coaching, mentoring, performance management, and career development.
• Foster a culture of accountability, safety, customer focus, and continuous improvement.
• Ensure safe, consistent, and high-quality execution of commissioning, maintenance, troubleshooting, and emergency service activities.
• Maintain operational readiness and responsiveness to customer needs.
• Develop trusted relationships with customers and serve as the primary escalation point for service issues.
• Drive customer satisfaction, retention, and long‑term partnership growth.
• Optimize technician scheduling, capacity planning, utilization, and coverage to meet customer and business requirements.
• Ensure appropriate staffing and skills are available to support current and future demand.
• Identify competency gaps and implement technical training, certification, and development plans.
• Build a pipeline of future technical and operational leaders.
• Use data and KPIs to drive productivity, quality, responsiveness, and profitability.
• Implement corrective actions and continuous improvement initiatives.
• Partner with Engineering, Product Management, Quality, Manufacturing, Sales, and Project Management to resolve customer and operational issues.
• Drive field feedback into product and process improvements.
• Champion a zero‑incident safety culture.
• Ensure compliance with company policies, customer requirements, and regulatory standards.
• Support service revenue growth through strong customer relationships, service execution excellence, and identification of service opportunities.

The experience we’re looking to add to our team,

• Bachelor's degree in Engineering, Business, Operations Management, or a related discipline, or equivalent combination of education and relevant field service leadership experience.
• 3+ years of people leadership experience within field service, commissioning, electrical infrastructure, critical power, industrial services, or related technical environments.
• Demonstrated success leading and developing technical service teams in customer‑facing environments.
• Strong understanding of electrical power distribution systems, critical power infrastructure, commissioning, maintenance, and troubleshooting practices.
• Experience managing operational performance through KPI‑driven decision making.
• Proficiency with Microsoft Office and field service management systems.
• Ability to travel up to 50%

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: [e-mail].