Field Service Manager

Hitachi Energy Ltd.; Pennsylvania; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy Ltd. is seeking a Senior GIS Field Service Manager to lead the field service team supporting high-voltage equipment. You will set goals, manage costs, ensure service quality, and drive customer satisfaction while aligning with company policy.

You will collaborate with Sales and operations, develop service strategies, and promote team development. The role requires travel domestically and internationally and offers remote work options within the United States.

Qualifications

• Work authorization to work in the United States.
• Bachelor’s degree in Mechanical or Electrical Engineering (or foreign equivalent).
• 8–10 years of relevant industry experience in electrical power/utility sectors.
• At least 3 years of people management experience in a project-based environment.
• Experience with high-voltage installation, commissioning, repair, life-extension, testing, and SF6 gas handling.
• Experience with MS Office 365, SharePoint, SAP; familiarity with GIS and GCB technologies.
• Fluent English communication and written skills; travel domestically 30–40% and internationally 5%.

Responsibilities

• Manage and take full ownership of the GIS field service team.
• Establish organizational goals and implement cost-effective operating plans.
• Oversee high-voltage field service operations, service quality, customer responsiveness, and contractual compliance.
• Develop customer relationships and coordinate strategies that support customer satisfaction and company interests.
• Collaborate with Sales and commercial operations on business opportunities and contract pursuits.
• Promote fair treatment and manage coaching, development, training, and performance.
• Improve operations through reviews, remedial actions, and productivity tools.
• Provide technical guidance to senior managers and support operational improvement.
• Ensure compliance with external and internal regulations and guidelines.

Skills

People management

Project management

Customer relations

English communication

Education

Electrical engineering or mechanical engineering degree

Tools

Microsoft Office 365

SharePoint

SAP

GIS

GCB

Job description

You will manage the GIS (Gas Insulated Switchgear) field service team and maintain broad oversight of field service operations supporting high‑voltage power system equipment. You will establish organizational goals, implement cost‑effective operating plans, and oversee service quality, customer responsiveness, contractual compliance, employee performance, and operational improvement. Working with customers and internal groups, including Sales and commercial operations, you will help develop service strategies, identify business opportunities, support contract pursuits, and take action to improve customer satisfaction while protecting company interests. You will also manage the implementation of productivity tools, provide technical guidance, develop team capabilities, and ensure operations follow company policies, procedures, and health and safety guidelines. This position reports to Mount Pleasant, Pennsylvania, and may be performed remotely from any location in the United States.

How You’ll Make an Impact

• Manage and take full ownership of the GIS field service team.
• Establish organizational goals and implement cost‑effective operating plans.
• Oversee high‑voltage field service operations, service quality, customer responsiveness, and contractual compliance.
• Develop customer relationships and coordinate strategies that support customer satisfaction and company interests.
• Collaborate with Sales and commercial operations on business opportunities and contract pursuits.
• Promote fair treatment, resolve workplace conflicts, and manage employee coaching, development, training, and performance.
• Improve operations through ongoing reviews, remedial actions, alternative methods, equipment, and productivity tools.
• Provide technical guidance and support to senior managers while promoting independent action and operational improvement.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Eight to ten years of relevant industry experience in the electrical power, energy, utility, industrial, infrastructure, or related technology sectors, including at least three years of people management experience in a project‑based environment.
• Experience executing and overseeing high‑voltage installation, commissioning, repair, filling, life‑extension, construction, maintenance, electrical and mechanical testing, and SF6 gas‑handling activities, with solid mechanical and electrical aptitudes and knowledge of electrical testing.
• Experience with Microsoft Office 365, SharePoint, and SAP; hands‑on knowledge of equipment up to 800 kV and technologies such as Point on Wave, radiography, DTB, LTB, GIS, and GCB is preferred.
• Fluent English communication and able written, customer, and team collaboration skills; willingness to travel domestically 30–40 % and internationally 5 %.

More About Us

You will have opportunities to build your capabilities while contributing to the future of energy.

• Work with innovative technologies shaping the future of energy.
• Collaborate with experienced professionals in a team‑focused environment.
• Access learning platforms and career development programs.
• Receive attractive health and retirement benefits.
• Benefit from paid leave and flexible work arrangements.

Location Mount Pleasant, Pennsylvania, United States of America; Houston, Texas, United States of America

Job type Full time

Work arrangement Remote

Experience Management

Job function Engineering & Science

Contract Regular

Publication date 2026-11-06

Reference number R0151194

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Affinity Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit this website.