Field Service Manager

Mustang Cat Inc.; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Join a leading company in the industrial power systems market as a Field Service Manager in Houston, Texas. This role involves leading service teams, ensuring expert execution of service work for Caterpillar systems, and supporting workforce development. Ideal candidates possess advanced knowledge of diesel and natural gas engines coupled with strong leadership skills.

Qualifications

• Advanced knowledge of diesel and natural gas engine systems, including Caterpillar 3600 series engines.
• Proven experience leading field-based engine or generator service teams.
• Background in industrial power systems, oil & gas, or generator service industries.

Responsibilities

• Lead and support field supervisors and engine service technicians specializing in diesel and natural gas engines.
• Ensure expert execution of service work on Caterpillar and other industrial power units.
• Oversee technician productivity, training, and development.

Skills

Technical management

Interpersonal skills

Team-building

Communication

Decision-making

Education

Bachelor’s degree in an industry-related field

8+ years of technical management experience

Tools

SIS

DBS

Job description

Mustang Cat - Houston, Houston, Texas, United States of America

Job Description

Posted Monday, June 9, 2025 at 5:00 AM

Building Texas… Powering the World.

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturingindustries a s the authorized Caterpillar dealer for Southeast Texas . Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Join Mustang Cat — Building Texas… Powering the World.

As the authorized Caterpillar dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.

Mustang Cat is actively recruiting an experienced Field Service Manager to lead our Power Systems Field Operations team in Houston, Texas. This position requires advanced knowledge of Caterpillar diesel and natural gas engines, with a strong preference for candidates experienced in 3500 & 3600 series engines. As a key service leader in the industrial power systems market, you’ll oversee field operations, manage technical support, and help deliver mission-critical service to customers across high-demand industries.

Top Benefits for Field Service Managers:

What You’ll Do as a Field Service Manager:

• Lead and support field supervisors and engine service technicians specializing in diesel and natural gas engines
• Ensure expert execution of service work on Caterpillar and other industrial power units
• Foster alignment between field service, sales, and operations teams
• Oversee technician productivity, training, and development
• Maintain cost control and drive departmental profitability
• Oversee warranty processing and optimize recovery opportunities
• Promote safety compliance and enforce best practices in field operations
• Lead workforce development, coaching employees for long-term growth
• Manage service delivery on complex engine projects across oil & gas and industrial sectors
• Support business objectives through special project leadership

• Bachelor’s degree in an industry-related field or 8+ years of technical management experience
• Advanced knowledge of diesel and natural gas engine systems, including Caterpillar 3600 series engines
• Proven experience leading field-based engine or generator service teams
• Background in industrial power systems, oil & gas, or generator service industries
• Familiarity with Caterpillar service platforms (SIS and DBS preferred)
• Strong interpersonal, team-building, and communication skills
• Ability to multitask, make informed decisions, and lead under pressure
• Passion for delivering technical excellence and service leadership

Check out the Mustang Cat Anthem to see our mission in action!

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Check out the Mustang Cat Anthem to see our mission in action!

Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!

Mustang Cat is an Equal Opportunity Employer.

Mustang Cat - Houston, Houston, Texas, United States of America