Field Service Manager

Leonardo DRS; Bridgeton (AL); Hybrid; USD 104,000 - 141,000; Full time

Job summary

Leonardo DRS Land Systems is seeking a full time Field Service Manager based at our Bridgeton, MO facility. The role will have the option to work in person or on a hybrid schedule, reporting to the Director, Engineering – Logistics, and leading a team of Field Service Technicians, Engineers and Supervisors.

The position supports installation, modification, retrofit, developmental testing, and maintenance for global customers, requiring up to 50% travel (CONUS/OCONUS) and a strong focus on

Qualifications

• Bachelor’s degree in engineering or related technical field or equivalent combination of education and experience.
• 5+ years supervising field support teams and activities.
• Willingness to travel up to 50% to CONUS and OCONUS locations.
• Valid driver's license and ability to obtain a U.S. Passport.
• Excellent teambuilding and leadership skills; strong written and verbal communication.

Responsibilities

• Supervise and direct field service engineers, representatives, and technicians across multiple accounts.
• Review and approve field service travel expense reports, purchase authorizations, foreign rental agreements, timesheets, and supplier invoices.
• Manage technical aspects of complex projects ensuring craftsmanship aligns with company values and expectations.
• Ensure field support projects are scheduled, forecasted, and within budget.
• Communicate clearly with customers and company personnel.

Skills

Leadership

Team building

Communication

Problem solving

MS Office proficiency

Database awareness

Travel readiness

Education

Bachelor’s degree in engineering or related technical field

Tools

MS Office

Job description

Job ID: 115435

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 6 year running Top Workplace in the Greater St. Louis area.

Job Summary

Leonardo DRS Land Systems is seeking a full time Field Service Manager. This position is based out of our Bridgeton, MO facility and will have the option to work and in person or hybrid schedule. The Field Service Manager reports to the Director, Engineering – Logistics and manages a team of Field Service Technicians, Field Service Engineers and Supervisors. The Feild Service group supports the installation, modification, retrofit, developmental engineering tests and maintenance of our systems and platforms in support of our internal and external foreign and domestic customers around the world.

Job Responsibilities

• Supervise and direct field service engineers, representatives, and technicians across multiple customer accounts, including tracking deployment status (CONUS/OCONUS) and providing independent team leadership, coaching, and coordination
• Review and approve all field service travel expense reports, purchase authorizations, foreign rental agreements, timesheets, and supplier invoices
• Manage technical aspects of complex projects by instructing, directing and ensuring engineer craftsmanship conforms to employer's values, strategies, and expectations
• Ensure field support projects are scheduled, forecasted, and remain within budget
• Ensure all field service activities adhere to established safety guidelines and operational protocols
• Manage budget, cost and schedule input for design assignments
• Participate in preparation of proposals and manpower planning
• Attend appropriate engineering, customer or business meetings
• Clearly communicate (written and oral) with other company personnel and the customer
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications

• Bachelor’s degree in engineering or related technical field or equivalent combination of education and experience
• 5+ years supervising field support teams and activities
• Must be able to travel up to 50% to CONUS and OCONUS (Outside the Contiguous United States) locations
• Must have a valid driver's license
• Must have or be eligible to obtain a U.S. Passport
• Must have or be able to obtain and retain a company credit card
• Excellent teambuilding and leadership skills
• Good communications skills (written and verbal)
• Ability to guide others through moderately complex technical and logistical challenges
• Fundamental understanding of computer systems, operating systems, and configuration files, a plus
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint
• Detailed understanding and use of database technologies, a plus

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

The salary range for this position is ($104,295.00/year- $140,799.00/year) for the state of Illinois. This range reflects the good faith estimate of pay the employer is willing to offer at the time of posting. Several factors can influence the pay scale, including but not limited to: Federal contract labor categories and contract wage rates, collective bargaining agreements, geographic location, business considerations, scope, and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as prior work experience, specific skills and competencies, education/training, and certifications. In addition to base pay, employees may be eligible for: annual performance-based bonuses, equity awards, and overtime pay (for non-exempt employees as applicable. Our benefits package includes comprehensive health insurance (medical, dental, vision), employer matching 401(k) retirement plan, paid time off including vacation, holidays, and sick leave (including ant state-mandated paid sick leave), parental leave benefits, tuition reimbursement, professional development support, and life and disability insurance coverage.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.