Field Service Manager

Westerwood Global; Boise, Northern (ID, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Vacation

Select Holidays

Overtime Opportunities

On-site Facilities & CareerDevelopment

Job summary

Westerwood Global in Boise, Idaho is seeking a Field Service Manager to lead on-site operations for our semiconductor accounts. You will coordinate customer activity, manage teams, report KPIs, and mentor staff.

The role requires 5+ years in semiconductors, 3+ years in management, travel to local and domestic sites, and strong communication. Competitive pay $75k-$90k with full benefits.

Schedule Monday–Friday 8am–5pm; full-time with opportunities for development and career growth.

Qualifications

• 5+ years experience in the semiconductor industry.
• 3+ yrs experience in a management role, directly managing personnel in a Fab environment.
• Ability to travel locally and domestically to customer sites.
• Ability to travel frequently between Chandler and North Phoenix sites.
• Customer-friendly, presentable, and personable as a Company Representative.
• Excellent critical thinking skills and ability to manage customer escalations in a constructive manner
• IT proficient with ability to write clear, coherent, concise, and professional emails, letters, & presentations.
• Strong interpersonal skills
• Fluency in English - Spoken & Written.

Responsibilities

• Serve as the point of contact for customers; responsible for coordinating all account activity and support.
• Contributeto account management initiatives and ensure that the expertise and resources of the organization are available to support any agreed initiatives.
• Responsible for the overall leadership & management of operations on-site.
• Report on performance KPI’s and metrics to customers and internal leadership.
• Technical mentoring to the Operations teams.
• Coordinate and participate in site meetings between the business teams and customers.
• Represent WGNSTAR planning, operational & business development meetings.
• Management, supervision, coordination and monitoring of employee and team performance.
• Manage the finance of operations and control cost.
• Ensure the Health and Safety of staff and contractors working under WGNSTARdirection.
• Plan and take action to protect company & customer assets, reputation, and ensure business continuity.
• Complete timecard review and submission on a weekly basis.
• Support peers with account coverage as required.

Skills

Leadership

Account management

Customer service

KPI reporting

Mentoring

Operations management

Travel readiness

Communication skills

English fluency

Job description

Field Service Manager

Share this job opening: WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule:Monday - Friday 8am-5pm

Pay Rate:$75k-$90k annually, DOE

Location:Boise, ID

Travel:Must be able to travel locally and domestically as needed.

Position Type:Full Time

Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities

• Serve as the pointof contact for customers; responsible for coordinating all account activity and support.
• Contributeto account management initiatives and ensure that the expertise and resources of the organization are available to support any agreed initiatives.
• Responsible for the overall leadership & management of operations on-site.
• Report on performance KPI’s and metrics to customers and internal leadership.
• Technical mentoring to the Operations teams.
• Coordinate and participate in site meetings between the business teams and customers.
• Represent WGNSTAR planning, operational & business development meetings.
• Management, supervision, coordination and monitoring of employee and team performance.
• Manage the finance of operations and control cost.
• Ensure the Health and Safety of staff and contractors working under WGNSTARdirection.
• Plan and take action to protect company & customer assets, reputation, and ensure business continuity.
• Complete timecard review and submission on a weekly basis.
• Support peers with account coverage as required.

Requirements

• 5+ yrsexperience in the semiconductor industry.
• 3+ yrs experience in a management role, directly managing personnel in aFab environment.
• Ability to travel locally and domestically to customer sites.
• Ability to travel frequently between Chandler and North Phoenix sites.
• Customer-friendly, presentable, and personable as a Company Representative.
• Excellent critical thinking skills and ability to manage customer escalations in a constructive manner
• IT proficient with ability to write clear, coherent, concise, and professional emails, letters, & presentations.
• Strong interpersonal skills
• Fluency in English - Spoken & Written.

Physical Effort/Activities

On a continuous basis, you will work in an office environment, sit at a desk for a long period of time, intermittently answer the telephone, and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, drive, and lift up to 25 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits

• Paid Vacation
• Select Holidays
• Overtime Opportunities
• On-site Facilities & Career Development Opportunities

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.