Field Service Lead Technician

JBT; Apex (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Join a pioneering company in food technology as a Field Service Lead. You will manage service activities and support team development, fostering strong relationships with customers and ensuring safe and efficient service operations. With your leadership, we aim to exceed service metrics and deliver exceptional value to our clients.

Qualifications

• Minimum of a high school diploma; preferred Bachelor’s in business or engineering.
• Strong interpersonal and communication skills are essential.
• Excellent organization and time management abilities.

Responsibilities

• Support service activities across the Prepared Foods Division.
• Provide guidance to field service technicians.
• Foster a strong safety culture and manage department budgeting.

Skills

Interpersonal skills

Time management

Communication

Organization

Education

Bachelor’s degree in business or engineering

High school diploma or equivalent

Tools

MS Office

Job description

Overview ...

At JBT Marel,what we do matters,we know that the contribution of our employees leads to the success of our business.

Ourpurposeis to transform the future of food; this guides ourvisionof being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Ourvaluesshow who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Opportunity ...

The Field Service Lead (FSL) supports the management of service activities across the Prepared Foods Division. This role collaborates closely with the Field Service Manager, Technicians, and fellow team leads to execute the division’s strategic plan and achieve annual sales revenue and gross margin targets.

In addition to fostering alignment with customers in key markets, the FSL plays a critical role in guiding assigned personnel, ensuring that Field Service Technicians receive the support and development they need. This position is also responsible for delivering on key customer-facing and operational metrics, while driving the profitable and timely execution of aftermarket services.

Responsibilities:

• Live/demonstrate the JBT Marel (JBTM) mission, vision, and values
• Create a sustainable organization through effective talent development, and defined roles and responsibilities. Responsible to apply and comply with JBT Marel performance management program
• Foster a strong safety culture by leading regular safety calls, ensuring completion of both online and hands-on safety training, promoting near-miss reporting, and consistently enforcing adherence to all safety policies
• Work with and communicate across all departments within JBTM to ensure internal and external needs are being met, and action items are prioritized on any open items
• Collaborate with Service leadership to develop a comprehensive service platform, including a technician deployment strategy that ensures customer needs are met efficiently and effectively. Lead the implementation of Procare service agreements and iOPS/Omniblu branded programs
• Ensure all service visit reports, checklists, and related documentation are completed accurately, submitted promptly, and meet quality standards to support internal tracking and customer satisfaction
• Exercise financial control of department budgeting
• Develop and maintain strong relationships with customers and vendors with the purpose of understanding customer expectations and market conditions
• Coordinate with Sales and Service management to support aftermarket sales, Procare execution, and cost reductions. Assist with the review and modification of parts packages and maintenance programs to better suit customer needs
• Coordinate, direct, and effectively utilize appropriate Prepared Foods personnel and other resources to meet customer requirements, and deliver committed customer facing metrics
• Provide guidance to field service technicians, ensuring that all work (on and off-site) is done in accordance with proper processes and procedures
• Work with the Service Manager to provide input and guidance on technician performance evaluations
• Develop and maintain strong relationships with assigned technicians and customers by regularly traveling to customer sites and taking part in service visits.
• Working with the broader team, ensure technicians have necessary documentation, training, and tools to perform.
• Set clear goals and expectations, communicate them effectively, and hold both self and team accountable for delivering on commitments
• Support culture of excellence and continuous improvement
• Collaborate cross-functionally with internal departments to ensure the successful execution of Service initiatives

Why work at JBT ...

• A minimum of a high school diploma or equivalent required. An Associate’s or Bachelor’s degree is preferred. Bachelor’s degree in business, project management, engineering or demonstrated equivalent industry experience is required.
• PC skills including MS Office products.
• Strong interpersonal skills with the ability to communicate within Prepared Foods, as well as external customers and organizations.
• Ability to execute tasks independently.
• Ability to maintain confidentiality with sensitive data.
• Excellent organization and time management skills to handle multiple tasks.

Equal Opportunity Employment

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

• A minimum of a high school diploma or equivalent required. An Associate’s or Bachelor’s degree is preferred. Bachelor’s degree in business, project management, engineering or demonstrated equivalent industry experience is required.
• PC skills including MS Office products.
• Strong interpersonal skills with the ability to communicate within Prepared Foods, as well as external customers and organizations.
• Ability to execute tasks independently.
• Ability to maintain confidentiality with sensitive data.
• Excellent organization and time management skills to handle multiple tasks.

Equal Opportunity Employment

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

The Field Service Lead (FSL) supports the management of service activities across the Prepared Foods Division. This role collaborates closely with the Field Service Manager, Technicians, and fellow team leads to execute the division’s strategic plan and achieve annual sales revenue and gross margin targets.

In addition to fostering alignment with customers in key markets, the FSL plays a critical role in guiding assigned personnel, ensuring that Field Service Technicians receive the support and development they need. This position is also responsible for delivering on key customer-facing and operational metrics, while driving the profitable and timely execution of aftermarket services.

Responsibilities:

• Live/demonstrate the JBT Marel (JBTM) mission, vision, and values
• Create a sustainable organization through effective talent development, and defined roles and responsibilities. Responsible to apply and comply with JBT Marel performance management program
• Foster a strong safety culture by leading regular safety calls, ensuring completion of both online and hands-on safety training, promoting near-miss reporting, and consistently enforcing adherence to all safety policies
• Work with and communicate across all departments within JBTM to ensure internal and external needs are being met, and action items are prioritized on any open items
• Collaborate with Service leadership to develop a comprehensive service platform, including a technician deployment strategy that ensures customer needs are met efficiently and effectively. Lead the implementation of Procare service agreements and iOPS/Omniblu branded programs
• Ensure all service visit reports, checklists, and related documentation are completed accurately, submitted promptly, and meet quality standards to support internal tracking and customer satisfaction
• Exercise financial control of department budgeting
• Develop and maintain strong relationships with customers and vendors with the purpose of understanding customer expectations and market conditions
• Coordinate with Sales and Service management to support aftermarket sales, Procare execution, and cost reductions. Assist with the review and modification of parts packages and maintenance programs to better suit customer needs
• Coordinate, direct, and effectively utilize appropriate Prepared Foods personnel and other resources to meet customer requirements, and deliver committed customer facing metrics
• Provide guidance to field service technicians, ensuring that all work (on and off-site) is done in accordance with proper processes and procedures
• Work with the Service Manager to provide input and guidance on technician performance evaluations
• Develop and maintain strong relationships with assigned technicians and customers by regularly traveling to customer sites and taking part in service visits.
• Working with the broader team, ensure technicians have necessary documentation, training, and tools to perform.
• Set clear goals and expectations, communicate them effectively, and hold both self and team accountable for delivering on commitments
• Support culture of excellence and continuous improvement
• Collaborate cross-functionally with internal departments to ensure the successful execution of Service initiatives