Field Service Lead Technician

JBT Corporation; Apex (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

JBT Corporation is seeking a Field Service Lead Technician who will manage service activities and ensure alignment with customers. The ideal candidate will have strong organizational skills and experience in leading teams, fostering a safety culture, and developing talent. This is a mid-senior level position focusing on service execution and operational excellence within the machinery manufacturing industry.

Qualifications

• A minimum of a high school diploma or equivalent required.
• Ability to communicate effectively with various stakeholders.
• Strong organization and time management skills.

Responsibilities

• Support management of service activities and collaborate with team leads.
• Foster a strong safety culture and lead regular safety calls.
• Develop and maintain strong relationships with customers and vendors.

Skills

Interpersonal Skills

Organizational Skills

Time Management

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

MS Office

Job description

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Overview ...

At JBT Marel,

Overview ...

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Opportunity ...

The Field Service Lead (FSL) supports the management of service activities across the Prepared Foods Division. This role collaborates closely with the Field Service Manager, Technicians, and fellow team leads to execute the division’s strategic plan and achieve annual sales revenue and gross margin targets.

In addition to fostering alignment with customers in key markets, the FSL plays a critical role in guiding assigned personnel, ensuring that Field Service Technicians receive the support and development they need. This position is also responsible for delivering on key customer-facing and operational metrics, while driving the profitable and timely execution of aftermarket services.

Responsibilities

• Live/demonstrate the JBT Marel (JBTM) mission, vision, and values
• Create a sustainable organization through effective talent development, and defined roles and responsibilities. Responsible to apply and comply with JBT Marel performance management program
• Foster a strong safety culture by leading regular safety calls, ensuring completion of both online and hands-on safety training, promoting near-miss reporting, and consistently enforcing adherence to all safety policies
• Work with and communicate across all departments within JBTM to ensure internal and external needs are being met, and action items are prioritized on any open items
• Collaborate with Service leadership to develop a comprehensive service platform, including a technician deployment strategy that ensures customer needs are met efficiently and effectively. Lead the implementation of Procare service agreements and iOPS/Omniblu branded programs
• Ensure all service visit reports, checklists, and related documentation are completed accurately, submitted promptly, and meet quality standards to support internal tracking and customer satisfaction
• Exercise financial control of department budgeting
• Develop and maintain strong relationships with customers and vendors with the purpose of understanding customer expectations and market conditions
• Coordinate with Sales and Service management to support aftermarket sales, Procare execution, and cost reductions. Assist with the review and modification of parts packages and maintenance programs to better suit customer needs
• Coordinate, direct, and effectively utilize appropriate Prepared Foods personnel and other resources to meet customer requirements, and deliver committed customer facing metrics
• Provide guidance to field service technicians, ensuring that all work (on and off-site) is done in accordance with proper processes and procedures
• Work with the Service Manager to provide input and guidance on technician performance evaluations
• Develop and maintain strong relationships with assigned technicians and customers by regularly traveling to customer sites and taking part in service visits.
• Working with the broader team, ensure technicians have necessary documentation, training, and tools to perform.
• Set clear goals and expectations, communicate them effectively, and hold both self and team accountable for delivering on commitments
• Support culture of excellence and continuous improvement
• Collaborate cross-functionally with internal departments to ensure the successful execution of Service initiatives
  
  
  

Why work at JBT ...

• A minimum of a high school diploma or equivalent required. An Associate’s or Bachelor’s degree is preferred. Bachelor’s degree in business, project management, engineering or demonstrated equivalent industry experience is required.
• PC skills including MS Office products.
• Strong interpersonal skills with the ability to communicate within Prepared Foods, as well as external customers and organizations.
• Ability to execute tasks independently.
• Ability to maintain confidentiality with sensitive data.
• Excellent organization and time management skills to handle multiple tasks.
  
  
  

Equal Opportunity Employment

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Machinery Manufacturing

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