Field Service Lead - Phoenix, AZ

Solventum (3M Healthcare); Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Solventum, formerly 3M Health Care, seeks a Field Service Lead in Phoenix, AZ to guide a service location and train both staff and customers on equipment, processes, and safety. You will manage delivery, pickup, and service of medical devices, while ensuring inventory accuracy and compliance with policies.

The role emphasizes leadership, coaching, and timely support for field operations, with responsibility for vehicle processes and daily facility management.

Qualifications

• Five (5) years of customer facing experience in a private, public, government, or military environment.
• One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
• Current, valid Driver's License.

Responsibilities

• Lead service location operations and train employees and customers on location.
• Provide customer service in delivery, pickup and service of medical equipment.
• Maintain inventory of products, parts, disposables and supplies; perform administrative duties.
• Serve as service center designee in absence of management and assume related responsibilities.

Skills

Customer facing

Leadership

Communication

Driver's License

Education

High School Diploma or GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

Field Service Lead, Phoenix, AZ

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

• This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.
• Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles.
• Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies.
• In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.

Here, you will make an impact by:

• Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols
• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
• Overseeing of local business operations to include metrics and required use of couriers
• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
• Loading & unloading medical devices and supplies
• Processing documentation for delivery and retrieval of products.
• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
• Five (5) years of customer facing experience in a private, public, government, or military environment
• One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment
• Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience navigating customer escalations with a solution-based approach
• Experience with prioritizing customer urgent activities and resolving issues onsite
• Ability to lead, mentor and motivate direct reports of all experience levels
• Desire to be part of a team and have self-initiative to work independently
• Excellent follow up/follow through

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively