Field Service Lead - Plainview, NY

Solventum (3M Healthcare); United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Solventum is hiring a Field Service Lead in Plainview, NY to oversee the service center, lead a team, and ensure high‑quality patient care and customer service. The role includes training staff, coordinating inventory, and directing daily operations to meet performance metrics.

You will travel locally, drive a company vehicle, and work closely with healthcare professionals to deliver and support cutting‑edge medical device equipment with a strong focus on safety and efficiency.

Qualifications

• Five years of customer facing experience in a private, public, government, or military environment.
• One year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
• Current, valid Driver's License

Responsibilities

• Serves as the service center designee in the absence of service center management to assume responsibilities of the person in charge of the location.
• Oversee local business operations, metrics, and use of outside labor; daily disposition of work to team members.
• Provide direction and training to service center employees on operational protocols and processes.
• Execute customer training on products and processes.
• Perform and record inventory counts and reconciliation of assets, parts, disposables, and supplies per procedures.
• Support customers, patients, and hospital staff with superior customer service and solutions.
• Utilize company devices to record transactions and capture data for records.
• Prepare medical device equipment, disposables, and documentation for delivery.
• Assist with outgoing and incoming items using third‑party shippers and internal processes.
• Spend up to 10% of time traveling in a company vehicle within assigned geographic areas.
• Maintain a clean and safe working environment.

Skills

Customer facing experience

Team lead / supervisory

Valid Driver's License

Education

High School Diploma/GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

Field Service Lead - Plainview, NY

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting‑edge medical device equipment, and serving as the service center designee.

• Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
• Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.
• Provides direction and training of other service center employees with respect to operational protocols and processes.
• Execute customer training on products and processes
• Performs and records inventory counts and reconciliation on assets, parts, disposables, and supplies per company procedures.
• Supporting customers to include patients and hospital staff on a regular basis, providing superior customer service with customer centric solutions.
• Utilizes computer or other company issued electronic equipment to timely execute transactions and to accurately capture transactional data for company record keeping.
• Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery.
• Many locations also utilize 3rd party shippers (UPS, FedEx, etc...). The employee will assist & prepare outgoing items as well as receive incoming items daily.
• Expect to spend up to 10% of each day on the road in a company vehicle within the assigned geographic areas in support of customers and patients.
• Ensures and maintains a clean and safe working environment.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
• Five (5) years of customer facing experience in a private, public, government, or military environment
• One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment
• Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience navigating customer escalations with a solution-based approach
• Experience with prioritizing customer urgent activities and resolving issues onsite
• Ability to lead, mentor and motivate direct reports of all experience levels
• Desire to be part of a team and have self-initiative to work independently
• Excellent follow up/follow through

Additional Requirements

In this role, you may be required to enter healthcare or other third‑party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively "pr