Field Service Lead - Evansville IN

Solventum (3M Healthcare); United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Solventum is seeking a Field Service Lead in Evansville, IN to guide a service location and train staff and customers. The role includes handling equipment delivery, pickup, and service, plus inventory duties. You’ll operate as the service center designee when management is absent and ensure policy compliance.

The position requires a valid driver’s license, 5 years of customer-facing experience, and 1 year in a leadership role, with up to 10% travel. Work is onsite in Evansville.

Qualifications

• Five (5) years of customer-facing experience in various environments.
• One (1) year of team lead or supervisory experience.
• A current, valid driver’s license is required.

Responsibilities

• Provide leadership at the service location and train employees and customers.
• Oversee delivery, pickup, and service of medical equipment and manage inventory.
• Act as service center designee in the absence of management and ensure compliance.
• Coordinate local operations, metrics, couriers, and daily customer support needs.

Skills

Customer-facing experience

Team lead experience

Valid driver's license

Education

High School Diploma/GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Field Service Lead, Evansville IN

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.

Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.

As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols
• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
• Overseeing of local business operations to include metrics and required use of couriers
• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
• Loading & unloading medical devices and supplies
• Processing documentation for delivery and retrieval of products.
• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
• Five (5) years of customer-facing experience in a private, public, government, or military environment.
• One (1) year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
• A current, valid driver's license.

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience navigating customer escalations with a solution-based approach
• Experience with prioritizing customer urgent activities and resolving issues onsite
• Ability to lead, mentor and motivate direct reports of all experience levels
• Desire to be part of a team and have self-initiative to work independently
• Excellent follow up/follow through

Work location: Onsite Evansville IN

Travel: May include up to 10% domestic travel

Relocation: Relocation is not authorized

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in t