Field Service Lead

FLANDERS; Gillette (WY); On-site; USD 85,000 - 110,000; Full time

Job summary

FLANDERS Casper, Wyoming is seeking a Field Service Lead Technician to provide technical leadership while performing advanced diagnostic, maintenance, installation, testing, and repair on complex electromechanical equipment. The role leads technicians, coordinates field activities, and serves as the main technical liaison with customers and management.

Requirements include a high school diploma (associate degree preferred), 4+ years of hands-on electrical/mechanical experience, and ability to

Qualifications

• High school diploma or equivalent is required.
• Associate degree, technical certification, or trade school education in electrical/mechanical maintenance preferred.
• Minimum four years of hands-on experience with electrical and/or mechanical equipment.
• Experience servicing motors, generators, and rotating equipment; strong troubleshooting ability.
• Willingness to travel frequently and work in industrial environments.

Responsibilities

• Lead field service projects and coordinate daily technician activities.
• Provide technical guidance, troubleshooting, and mentoring to junior technicians.
• Ensure work scopes meet customer and company requirements and are completed on time.
• Serve as primary technical contact between customers, field personnel, and FLANDERS management.
• Perform advanced diagnostic, maintenance, installation, testing, and repair on electromechanical equipment.

Skills

Leadership

Communication

Troubleshooting

Problem-solving

Teamwork

Safety-consciousness

Education

High school diploma or equivalent

Associate degree or technical certification preferred

Tools

Overhead cranes

Forklifts

Job description

FLANDERS is a global leader in the renewal and optimization of electric rotating machines for heavy industry, specializing in some of the world's largest and most complex applications. Our capabilities include the distribution, service, repair, design, and manufacture of electric rotating equipment, along with advanced AI-powered condition monitoring, custom controls, systems integration, and industrial automation solutions.

As our Casper, Wyoming team continues to grow, we are seeking a Field Service Lead Technician to provide technical leadership while performing advanced diagnostic, maintenance, installation, testing, and repair services on complex electromechanical equipment.

This role serves as the lead technician on field service projects, providing oversight, coordination, and technical guidance to Field Service Technicians while remaining actively involved in hands‑on work. The Field Service Lead Technician acts as the primary technical liaison between field personnel, customers, and FLANDERS management to ensure work is completed safely, efficiently, and in accordance with customer requirements.

Duties and Responsibilities

Performs work with limited supervision and serves as the technical lead on assigned field service projects.

Field Leadership

• Lead field service projects and coordinate the daily activities of assigned technicians.
• Provide technical guidance, troubleshooting assistance, and mentoring to Technician I, II, and III personnel.
• Ensure work scopes are clearly understood and executed according to customer and company requirements.
• Serve as the primary technical contact between customers, field personnel, and FLANDERS management.
• Communicate job progress, status updates, risks, and technical issues to the Foreman, Coordinator, or Project Manager.
• Assist with project planning, work sequencing, and execution strategies in the field.
• Ensure testing, reporting, and documentation requirements are completed accurately and on time.
• Foster teamwork, professionalism, and positive working relationships among employees and customers.

Technical Service Responsibilities

The Field Service Lead Technician performs all duties expected of a Field Service Technician III, including advanced troubleshooting, inspection, repair, installation, and testing of electromechanical equipment.

Diagnosis and Repair

• Review work scopes, service requirements, and work authorizations to determine project objectives.
• Analyze and diagnose electrical and mechanical failures in motors, generators, and rotating equipment.
• Determine whether repairs can be performed in the field or require shop services.
• Disassemble complex electromechanical equipment while documenting component condition, configuration, and identification.
• Install, remove, repair, align, and reassemble motors and related rotating equipment.
• Perform advanced troubleshooting of electrical and mechanical systems.

Testing and Commissioning

• Perform electrical and mechanical testing and accurately document results.
• Troubleshoot known or suspected equipment issues.
• Operate and interpret results from testing equipment, including:
• Megger
• DC Hi-Pot
• AC Hi-Pot
• Surge Tester
• Volt-Ohm Meter (VOM)
• Clamp-on Amp Meter
• Feeler Gauges
• Connect and test equipment on appropriate voltages.
• Identify abnormalities including excessive heat, vibration, rubbing, noise, or other signs of equipment deterioration.
• Support commissioning and startup activities as required.

Inspection and Documentation

• Inspect components for wear, damage, and operational deficiencies.
• Identify replacement parts and repair requirements.
• Ensure equipment and components are properly labeled and documented during disassembly and reassembly.
• Maintain accurate records, inspection reports, and testing documentation.
• Ensure proper handling, storage, and preservation of components in accordance with company and ISO procedures.

Advanced Service Activities

• Motor circuit analysis utilizing PdMA equipment.
• Vibration monitoring and analysis.
• Infrared thermography inspections.
• Electrical control component installation and troubleshooting.
• Cryogenic cleaning applications.
• Predictive and condition‑based maintenance activities.

Mentoring and Development

• Train and mentor Technician I and II personnel.
• Provide hands‑on technical coaching in the field.
• Share best practices, troubleshooting methods, and technical knowledge.
• Support employee development and progression through technician levels.

Customer Relations

• Represent FLANDERS professionally at customer facilities.
• Develop and maintain positive customer relationships.
• Communicate equipment conditions and service recommendations to customers.
• Identify opportunities for additional FLANDERS services and refer customers to engineering or sales teams as appropriate.
• Participate in customer meetings, project reviews, and technical discussions.

Safety and Compliance

• Follow all FLANDERS, customer, and regulatory safety requirements.
• Promote and enforce safe work practices among field personnel.
• Utilize required personal protective equipment (PPE) at all times.
• Maintain a clean, organized, and safe work environment.
• Participate in safety meetings, training programs, and job hazard assessments.
• Immediately report safety concerns, incidents, and near misses.

Skills and Qualifications Education

• High school diploma or equivalent required.
• Associate degree, technical certification, or trade school education in electrical, mechanical, or industrial maintenance disciplines preferred.

Experience

• Minimum four (4) years of hands‑on experience working with electrical and/or mechanical equipment.
• Experience servicing AC and DC motors, generators, and rotating equipment.
• Proven troubleshooting experience involving industrial electrical and mechanical systems.
• Previous field service or industrial maintenance experience preferred.
• Depending on location, Vibration Institute Certification (Category I-III) may be required or candidates must be willing to obtain certification.

Knowledge, Skills, and Abilities

• Strong leadership, mentoring, and interpersonal skills.
• Ability to work directly with customers in industrial environments.
• Excellent verbal and written communication skills.
• Ability to work independently while making sound technical decisions.
• Strong problem‑solving and troubleshooting abilities.
• Ability to work collaboratively on complex customer projects.
• Basic math skills, including fractions, percentages, and measurements.
• Ability to read, write, and comprehend technical instructions, drawings, and procedures.
• Ability to learn, retain, and apply operational and safety procedures.
• Ability to safely operate overhead cranes, forklifts, and similar equipment.
• Ability to use hand tools, power tools, and shop equipment.
• Ability to occasionally work in confined spaces.
• Willingness and ability to travel frequently, including overnight travel.