Field Service/Installation Technician

Benco Dental; Maryland; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service/Installation Technician to join their family-oriented team. This role is essential in providing hands-on support to customers, ensuring that their dental equipment operates smoothly. With a focus on customer satisfaction, the technician will engage in maintenance and repair services while also training clients on equipment usage. The company offers a supportive culture, career development opportunities, and a comprehensive benefits package, making it an ideal workplace for those passionate about driving dentistry forward. If you are looking for a fulfilling career with a commitment to diversity and growth, this opportunity is for you.

Benefits

Medical, Dental and Vision Benefits Effective on Day 1

401k Package

Paid Time Off Program

Profit Sharing

Associate Discounts

Community Giveback Programs

College Tuition Savings Program

Caring Family Culture

Opportunities for Diversity and Inclusion

Certified as a FORTUNE Great Place to Work

Qualifications

• Proficiency in Windows-based programs and strong communication skills required.
• Technical or mechanical experience is a plus, along with organizational skills.

Responsibilities

• Provide maintenance and repair services in the field.
• Train staff and customers on equipment usage.

Skills

Computer proficiency

Organizational skills

Exceptional communication skills

Mechanical or Technical experience

Electrical experience

Customer service experience

Military experience

Software/hardware experience

HVAC experience

Education

High School Diploma or equivalent

Technical training in bio-medical or electronics field

Job description

For the best candidate experience, Mozilla Firefox, Google Chrome and Internet Explorer 9 (or newer) are recommended.

Field Service/Installation Technician at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

1. Medical, Dental and Vision Benefits Effective on Day 1
2. 401k Package, Paid Time Off Program, and Profit Sharing
3. Associate Discounts and Community Giveback Programs
4. College Tuition Savings Program
5. Caring Family Culture Toward all Associates
6. Certified as a FORTUNE Great Place to Work
7. Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
8. Family owned for 90+ years

Position Summary:

The Field Service/Installation Technician is a vital part of our company providing hands-on support to our customers. Service Technicians are independent team players who want to be customer focused. As the Service Technician, you will offer solutions to our clients that extend beyond repairs and maintenance to exemplify our number one goal: driving dentistry forward. Benco Dental offers service technicians career development and will provide a strong sense of accomplishment.

Do YOU Possess These Skills and Attributes?

1. Computer proficiency, including knowledge of Windows-based programs
2. Organizational skills
3. Exceptional communication skills

No Bio-Medical (dental) Device repair experience? No problem! Other relevant experience includes:

1. Mechanical or Technical experience/education
2. Electrical, Customer service, Military, or Software/hardware experience
3. HVAC

Do These Responsibilities Interest YOU?

1. Providing maintenance and repair services out in the field
2. Training staff on using equipment
3. Training customers on using equipment

Do YOU Meet These Requirements?

1. High School Diploma or equivalent
2. Valid driver’s license and clean driving record (Required)
3. Technical training in the bio-medical or electronics field (Preferred)

Physical:

1. Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
2. Must frequently lift/lower/carry/push/pull 1 to 55 pounds, occasionally lift/lower/carry/push/pull 56 to 100 pounds
3. Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
4. Able to work in tight spaces
5. Frequent travel to customer sites (daily) and occasional use of power tools

The base pay range of $21.63-25.00/hour represents the low and high end of the hiring salary range for applicants that meet the minimum qualifications (tech in training). Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. The hiring range listed is just one component of our total compensation package for employees. Other financial rewards may include bonuses, profit sharing, and Paid Time Off.

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day.

*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.