Field Service Installation Representative - Mass Spectrometry

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 56,000 - 104,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Roche Field Service Installation Representative – Mass Spectrometry travels across the United States to lead and execute the installation, uncrating, hardware setup, and initial calibration of cobas i601 and its components.

You will work with FES and FAS to hand over validated systems ready for assay implementation, with 100% travel, and reside in key locations across the U.S. The role emphasizes hardware foundations and customer collaboration.

Qualifications

• High school diploma and 2 years of technical training or equivalent.
• 2 years of progressive experience repairing, servicing, or installing complex electro-mechanical hardware, analytical/diagnostic instrumentation, software, or networking/wireless systems.
• Experience with complex laboratory fluidics, pneumatic/gas systems, or high-precision mechanical assemblies.
• Direct experience installing or servicing LC-MS/MS or analytical instrumentation.

Responsibilities

• Lead and execute mass spectrometry installations at customer sites.
• Set up hardware, verify vacuum, connect gas lines.
• Install connectivity software and drivers for cobas i601 platform.
• Perform initial system calibration and TSOs (TSBs) compliance.
• Troubleshoot installation issues and ensure on-time delivery.
• Handover to FES/FAS teams for validation and training.

Skills

Mass spectrometry installation

Electro-mechanical hardware

Troubleshooting

Customer service

Networking/wireless systems

Education

High school diploma

Technical school training

Tools

LC-MS/MS

UHPLC

HPLC

Vacuum systems

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Field Service Installation Representative – Mass Spectrometry travel to customer laboratories across the United States to lead and execute the physical installation, uncrating, hardware setup, and initial calibration of Roche’s automated mass spectrometry platform, the cobas i601, and its integrated components.

Because clinical mass spectrometry involves ultra-high vacuum (UHV) systems, specialized gas supplies (nitrogen, collision gas), high-pressure LC fluidics, and automated front-end sample preparation, you will play a critical technical role in establishing a flawless hardware foundation for our customer laboratories.

In this role, you will work closely with local Field Engineering Specialists (FES) and Field Applications Specialists (FAS) to hand over fully operational, validated mass spectrometry systems ready for customer assay implementation.

The Opportunity

As a Field Service Installation Representative – Mass Spectrometry, you will:

• Lead & Execute Mass Spec Installations: Perform site pre-inspections, physical installation, assembly, line leveling, and initial setup of cobas i601 mass spectrometry systems and automated liquid-handling front-ends across national customer sites with minimal supervision.
• Mass Spec Hardware & Infrastructure Setup: Install and verify critical mass spec infrastructure, including ultra-high vacuum (UHV) pumps, atmospheric pressure ionization (ESI/APCI) interface modules, nitrogen and carrier gas supply lines, exhaust systems, and high-pressure liquid chromatography (HPLC/UHPLC) fluidic connections.
• Connectivity & Software Integration: Install instrument connectivity solutions, network interfaces, and software drivers as part of the total cobas i601 platform integration.
• Initial System Calibration & TSB Compliance: Perform initial physical alignments, basic vacuum leak checks, fluidic pressure testing and implement mandatory technical service bulletins (TSBs) and engineering modifications during the installation window.
• Troubleshoot Installation Issues: Identify, analyze, and resolve mechanical, fluidic, gas-line, electronic, and IT connectivity issues during the installation process to ensure on-time project completion.
• Cross-Functional FES/FAS Handover: Partner closely with local FES and FAS teams to ensure seamless transition from physical installation to assay validation and user training, ensuring high customer satisfaction.

This is a field-based national installation role - Ideal candidate must reside in Texas (San Antonio), California, New Jersey (North), Atlanta (Georgia ), and Salt Lake (Utah).

Travel: This position requires 100% travel based on customer needs and demands.

Who You Are

You hold a High school diploma and 2 years of technical school or equivalent military training (OR equivalent work experience); AND 2 years of progressive experience repairing, servicing, or installing complex electro-mechanical hardware, analytical/diagnostic instrumentation, software, or networking/wireless systems (or equivalent military experience).

Experience or familiarity with complex laboratory fluidics, pneumatic/gas systems, or high-precision mechanical assemblies.

Direct experience installing or servicing complex laboratory systems (LC-MS/MS, analytical chemistry equipment, or high-throughput clinical diagnostic instrumentation).

Preferred Requirements

• 2+ years of direct experience installing, servicing, or maintaining mass spectrometry (LC-MS/MS), chromatography (HPLC/UHPLC), vacuum systems, or Roche clinical diagnostic analyzers.
• Advanced knowledge of electronics, electro-mechanical systems, gas dynamics, ultra-high vacuum systems, and information technology.
• Knowledge of basic chemistry, analytical chromatography, and clinical laboratory physical environments.
• Strong mechanical aptitudes (use of precision measurement tools, vacuum leak detectors, gas flow meters).
• Effective customer service, organization, time-management, and written/verbal communication skills.

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Indiana is 55,900.00 - 103,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

Who we are

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.