Field Service Installation Representative - Mass Spectrometry

Roche; Indianapolis (IN); On-site; USD 56,000 - 104,000; Full time

Job summary

Roche is seeking a Field Service Installation Representative – Mass Spectrometry to travel across the United States, lead and perform installation, uncrating, hardware setup, and initial calibration of the cobas i601 and its components.

You will collaborate with Field Engineering Specialists and Field Applications Specialists to deliver fully operational, validated systems ready for customer assay implementation, while meeting travel demands and supporting customers in high‑precision laboratory

Qualifications

• High school diploma and 2 years of technical school or equivalent military training.
• 2 years of progressive experience repairing, servicing, or installing complex electro-mechanical hardware.
• Experience with laboratory fluidics, gas systems, or high-precision mechanical assemblies.
• Direct experience installing or servicing LC-MS/MS, analytical chemistry equipment, or diagnostic instruments.

Responsibilities

• Lead and execute physical installation, uncrating, hardware setup, and initial calibration of Roche's cobas i601.
• Collaborate with Field Engineering Specialists and Field Applications Specialists to hand over validated systems.
• Travel nationally to customer laboratories; 100% travel based on customer needs.
• Ensure systems are fully operational and ready for customer assay implementation.

Skills

Field service

Electrical/mechanical

Customer service

Mechanical aptitude

Education

High school diploma + 2 years technical training

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Field Service Installation Representative – Mass Spectrometry travel to customer laboratories across the United States to lead and execute the physical installation, uncrating, hardware setup, and initial calibration of Roche’s automated mass spectrometry platform, the cobas i601, and its integrated components. Because clinical mass spectrometry involves ultra-high vacuum (UHV) systems, specialized gas supplies (nitrogen, collision gas), high-pressure LC fluidics, and automated front-end sample preparation, you will play a critical technical role in establishing a flawless hardware foundation for our customer laboratories. In this role, you will work closely with local Field Engineering Specialists (FES) and Field Applications Specialists (FAS) to hand over fully operational, validated mass spectrometry systems ready for customer assay implementation.

This is a field-based national installation role - Ideal candidate must reside in Texas (San Antonio), California, New Jersey (North), Atlanta (Georgia ), and Salt Lake (Utah).

Travel: This position requires 100% travel based on customer needs and demands.

Who You Are

• You hold a High school diploma and 2 years of technical school or equivalent military training (OR equivalent work experience); AND
• 2 years of progressive experience repairing, servicing, or installing complex electro-mechanical hardware, analytical/diagnostic instrumentation, software, or networking/wireless systems (or equivalent military experience)
• Experience or familiarity with complex laboratory fluidics, pneumatic/gas systems, or high-precision mechanical assemblies
• Direct experience installing or servicing complex laboratory systems (LC-MS/MS, analytical chemistry equipment, or high-throughput clinical diagnostic instrumentation)

Preferred Requirements

• 2+ years of direct experience installing, servicing, or maintaining mass spectrometry (LC-MS/MS), chromatography (HPLC/UHPLC), vacuum systems, or Roche clinical diagnostic analyzers
• Advanced knowledge of electronics, electro-mechanical systems, gas dynamics, ultra-high vacuum systems, and information technology
• Knowledge of basic chemistry, analytical chromatography, and clinical laboratory physical environments
• Strong mechanical aptitudes (use of precision measurement tools, vacuum leak detectors, gas flow meters)
• Effective customer service, organization, time-management, and written/verbal communication skills

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Indiana is 55,900.00 - 103,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.