Field Service Excellence Global Senior Operations Manager

NCR; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Field Service Excellence Global Sr. Operations Manager. This pivotal role involves supporting strategic objectives through effective project management and analytics across various service departments. The ideal candidate will demonstrate exceptional leadership and communication skills, ensuring operational excellence and continuous improvement. If you thrive in a collaborative environment and are passionate about enhancing customer satisfaction, this opportunity offers a chance to make a significant impact in a global organization dedicated to innovation and excellence.

Qualifications

• Bachelor’s degree in business administration, statistics, finance, or related field.
• Excellent communication skills in verbal and written form.
• Advanced analytical modeling skills with tools like Power BI and Python.

Responsibilities

• Manage KPI’s and reporting for service departments to ensure clear communication.
• Support strategic project management activities with the Director of Field Service Excellence.
• Foster a culture of continuous improvement and professional development.

Skills

Project Management

Communication Skills

Analytical Skills

Leadership Skills

Problem-Solving Skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Statistics

Bachelor's Degree in Finance

Tools

Power BI

Alteryx

Tableau

Python

Microsoft Office

Job description

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Field Service Excellence Global Sr. Operations Manager
Grade: 13

Location: Atlanta, US or Belgrade, RS

Job Summary: We are seeking a highly skilled and motivated Field Service Excellence leader to support the Director of Field Service Excellence in achieving the strategic objectives and key performance indicators through project management, reporting and analytics in the following services departments that provide direct support to all Field Services globally.

• Health and Safety
• Technical, Customer and Professional Learning
• Vehicle Fleet Operations
• Operational Capability and Skills
• Global Technical Support
• Field Services Global Onboarding
  

The ideal candidate will not be required to have expertise specific to any of the listed service departments but must be able to support each of them to varying degrees and be able to focus on key initiatives that may be focused across functions to ensure continuous improvement, operational excellence, and help drive our Field Services Customers satisfaction. Key responsibilities include:

• Management of KPI’s and Reporting:
  • Responsible for the support and coordination of the service departments reporting requirements (weekly, monthly, and quarterly) to form executive level clear and concise communications.
  • Collaborate with the Director of Field Service Excellence and the Service Department Leaders to support the creation of, maintain timely inputs to and report out on key performance indicators.
  • Support the aggregation and continuous improvement efforts aligned to field services Customer Satisfaction survey data.
    
• Strategic Project Management:
  • Partner with the Director of Field Service Excellence and Regional Executives in support of strategic project management activities.
  • Support Service Departments coordination related to strategic projects.
    
• Team Leadership:
  • Leverage a Servant Leader approach to collaboration with services departments, removing a variety of obstacles that are impeding their ability to provide direct support to the Field.
  • Foster a culture of continuous improvement and professional development.
  • Ensure adherence to company policies and industry regulations.
    

Qualifications:

• Bachelor’s degree in business administration, statistics, finance, or a related field.
• Excellent communications skills in verbal and written form.
• Microsoft Office Power User
• Advanced analytical modeling skills (e.g. Power BI, Alteryx, Tableau, Python, etc.).
• Excellent leadership, communication, and problem-solving skills.
  

Preferred Skills:

• Experience with global operations and multicultural teams.
• Experience with Lean Six Sigma, Agile Project Management and other CI tools and process.
• Technical writing skills.
• Ability to analyze data and generate actionable insights.
• Italian or Spanish Language skills.
  

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.comemail domain.”