Field Service Excellence Global Senior Operations Manager

NCR Corporation; Atlanta (GA); On-site; USD 80,000 - 130,000; Full time

Job summary

Join an innovative company as a Field Service Excellence Global Senior Operations Manager. This role is pivotal in driving strategic objectives through effective project management, leadership, and analytics in the service departments. You will collaborate with diverse teams to enhance customer satisfaction and operational efficiency. The position promises a dynamic environment where your skills in leadership and problem-solving will shine, contributing to the success of a global leader in digital commerce solutions. If you're ready to make a significant impact in a collaborative setting, this opportunity is for you.

Qualifications

• Bachelor’s degree in business administration, statistics, finance, or related field.
• Excellent verbal and written communication skills required.
• Proficiency in analytical tools like Power BI, Tableau, and Python.

Responsibilities

• Support KPI management and reporting for service departments.
• Lead strategic projects and foster team collaboration.
• Promote continuous improvement and professional development.

Skills

Leadership

Project Management

Analytical Skills

Communication Skills

Problem-Solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Statistics

Bachelor’s degree in Finance

Tools

Microsoft Office

Power BI

Alteryx

Tableau

Python

Job description

Field Service Excellence Global Senior Operations Manager

Apply locations ATLANTA, GA, USA; BELGRADE, SRB
Time type Full time
Posted on Posted Yesterday
Job requisition id R0152233

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees across 35 countries, we have been a leader in consumer transaction technologies for nearly 140 years. Our mission is to transform the store, restaurant, and digital banking experiences through cloud-based, platform-led SaaS and services.

We partner with the world's leading retailers, restaurants, and financial institutions to create exceptional consumer experiences. Our expertise, R&D capabilities, and platform help clients navigate, simplify, and operate their technology systems. Our solutions aim to enhance customer satisfaction, revenue, operational efficiency, and profitability, empowering our customers to succeed in a competitive landscape.

Job Title: Field Service Excellence Global Sr. Operations Manager

Grade: 13

Location: Atlanta, US or Belgrade, RS

Job Summary

We seek a skilled and motivated leader to support the Director of Field Service Excellence in achieving strategic objectives and KPIs through project management, reporting, and analytics across various service departments supporting global Field Services, including:

• Health and Safety
• Technical, Customer and Professional Learning
• Vehicle Fleet Operations
• Operational Capability and Skills
• Global Technical Support
• Field Services Global Onboarding

The candidate should be capable of supporting each department to varying degrees, focusing on initiatives that drive continuous improvement, operational excellence, and customer satisfaction. Key responsibilities include:

Management of KPI’s and Reporting

• Support and coordinate reporting requirements for service departments (weekly, monthly, quarterly) to enable clear executive communication.
• Collaborate with the Director and department leaders to create, maintain, and report on KPIs.
• Support efforts to improve customer satisfaction survey data.

Strategic Project Management

• Partner with leadership on strategic projects and coordinate related activities.

Team Leadership

• Adopt a Servant Leadership approach to foster collaboration, remove obstacles, and support professional development.
• Promote a culture of continuous improvement and ensure policy and regulation adherence.

Qualifications

• Bachelor’s degree in business administration, statistics, finance, or related field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, Power BI, Alteryx, Tableau, Python, or similar analytical tools.
• Strong leadership, problem-solving, and analytical skills.

Preferred Skills

• Experience with global operations and multicultural teams.
• Knowledge of Lean Six Sigma, Agile Project Management, and continuous improvement tools.
• Technical writing and data analysis skills.
• Languages: Italian or Spanish (preferred).

Employment offers are contingent upon passing screening criteria applicable to the role.

EEO Statement

NCR Voyix is committed to diversity and equal opportunity. All qualified applicants will receive consideration regardless of sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other protected characteristic. We promote a fair, inclusive environment where all individuals are valued and supported.

Statement to Third Party Agencies

We accept resumes only from preferred agency partners. Do not forward resumes to our ATS or employees. NCR Voyix is not responsible for fees related to unsolicited resumes.

When applying, ensure emails come from a @ncrvoyix.com domain during your application process.

About Us

Join us in serving top global brands. We innovate in retail, restaurant, digital banking, and payments, transforming everyday transactions into meaningful connections. With a presence in over 30 countries, we lead in creating secure, efficient, and customer-focused solutions. We offer a strong culture and career growth opportunities in a leading technology company. Be part of revolutionizing transactions across key industries.