Field Service & Equipment Operations Lead

American Food & Vending Corporation; Village of Liverpool (NY); Sur place; USD 90 000 - 125 000; Plein temps

Avantages offerts par ce poste

Weekly pay

401K with company match

Employee Assistance Program

Medical, Prescription, Dental, and Vis

Vision Plans, FSA/HSA

Ongoing training and development

Résumé du poste

American Food & Vending in Liverpool, NY seeks a Technical Services & Equipment Manager to lead technicians who install, maintain, troubleshoot, and repair vending machines, micro market equipment, coffee systems, and related technology. Travel to customer locations and/or work at the HQ maintenance area as needed.

The manager will be accountable for technician performance, equipment reliability, and service costs, requiring practical technical experience, people management, and data-driven

Qualifications

• Minimum five years of hands-on equipment installation, repair, and maintenance experience in vending or related equipment.
• At least two years of technician supervision or service team leadership.
• Strong troubleshooting with reading wiring diagrams and using diagnostic tools.
• Experience managing service KPIs, ticket workflows, staffing and service costs.

Responsabilités

• Lead and staff field and branch maintenance technicians.
• Schedule and prioritize service calls and maintenance.
• Oversee equipment installations, repairs, and preventive maintenance.
• Coordinate with Operations, IT and Customer Service.
• Monitor KPIs and drive cost-efficient service delivery.

Connaissances

Troubleshooting

Leadership

KPI management

Cross-functional collaboration

Microsoft Excel

Formation

High school diploma or equivalent

Technical degree or certifications preferred

Outils

Service management systems

VMS platforms

Microsoft Excel

Description du poste

American Food & Vending in Liverpool, NY seeks a Technical Services & Equipment Manager to lead technicians who install, maintain, troubleshoot, and repair vending machines, micro market equipment, coffee systems, and related technology. Travel to customer locations and/or work at the HQ maintenance area as needed.

The manager will be accountable for technician performance, equipment reliability, and service costs, requiring practical technical experience, people management, and data-driven