Field Service Engineer - Windsor/Toronto

Marposs S.p.A; Auburn Hills (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Inclusive work environment

Professional development opportunities

Job summary

A leading engineering solutions firm in Michigan is seeking a Field Service Engineer. This role focuses on customer satisfaction through installation and support, requiring strong CNC programming and troubleshooting skills. Candidates should have 2-4 years in the CNC industry and the ability to read engineering drawings. The position involves extensive travel in Michigan and offers development opportunities.

Qualifications

• Minimum 2-4 years of experience in CNC and General Machine Tool Industry.
• Ability to read engineering drawings, both electrical and mechanical.
• Mechanical aptitude and knowledge of software/hardware capabilities.

Responsibilities

• Install and support customer equipment on site.
• Respond to customer emergencies as per schedule.
• Provide detailed reports on service work performed.

Skills

CNC programming skills

Troubleshooting skills

Organizational skills

Driving record

Tools

Digital voltmeters

O-scopes

Basic software programming tools

Job description

Location

Auburn Hills, MI, United States

Experience

In order to reinforce our growth plans in North America, Marposs Corporation has an opening for a Field Service Engineer.

Reporting to the North American Service Manager, the position obtains technical information regarding the nature of the customer’s complaint; Performs and concludes corrective measures which may include troubleshooting, repairing, calibration, and or programming.

Responsibilities:

• Positively influences customer satisfaction through the installation, support, and conducting training on site.
• Uses enhanced troubleshooting skills to resolve customer issues.
• Works per the Service Manager's schedule and must be available to react to customer emergencies.
• Stays current on technical knowledge through participation on training programs, reading technical bulletins from Marposs databases, or other means available.
• Provide timely, detailed, and accurate reports on service work performed and expenses.
• Extensive travel in Michigan and Midwest area to support customers.

What we are looking for

• Minimum of 2-4 years of CNC and General Machine Tool Industry experience needed
• Must have programming and operational skills with CNC Controls (Fanuc, Siemens, Haas, etc.)
• Must be able to read engineering drawings (electrical and mechanical)
• Knowledge of PC software and hardware capabilities
• Mechanical aptitude
• Use of equipment such as digital voltmeters, o-scopes, basic software programming and assorted hand and power tools.
• Exceptional organizational skills
• Good Driving Record

What we offer

Marposs offers an inclusive and international environment with strong professional and career development opportunities. We also offer the following benefits: