Field Service Engineer_Western United States

MPI Corporation; San Jose (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

MPI America, a global technology leader in semiconductor test, is seeking a Field Service Engineer to install, troubleshoot, and maintain probe test systems at customer sites across the western United States. The ideal candidate will combine electrical, mechanical, and software skills with strong communication and a customer-focused approach.

Experience includes on-site installation, training customers, and travel up to 80% to support Advanced Semiconductor Test (AST) products.

Qualifications

• Associates degree in Electrical/Mechanical Engineering or related field.
• Experience troubleshooting complex equipment and systems.
• Excellent verbal and written communication skills in English.

Responsibilities

• Onsite service and support for AST products at customer locations.
• Probe test system installation and troubleshooting on manual/auto systems.
• Provide operational training and customer guidance.
• Coordinate with AST engineering for issue resolution.
• Travel up to 80% within the Americas and to Taiwan; prepare service reports.

Skills

Electrical

Mechanical

Software

Troubleshooting

Customer service

Education

Associate degree in Electrical/Mechanical Eng

Tools

Windows

Job description

Founded in 1995 and headquartered in San Jose, CA, MPI America is a global technology leader in Semiconductor, Light Emitting Diode (LED), Photo Detectors, Lasers, Materials Research, Aerospace, Automotive, Fiber Optic, Electronic Components and more. MPI’s four main business sectors include Probe Card, Photonics Automation, Advanced Semiconductor Test and Thermal Divisions. MPI products range from various advanced probe card technologies, probers, testers, material handlers, inspection and thermal air systems. Many of these products are accompanied by state-of-the-art Calibration and Test & Measurement software suites. The diversification of product portfolio and industries allows a healthy environment for employee growth and retention. Cross pollination of product technologies allows each new innovation to provide differentiation in areas that are meaningful to our valued customer base.

As a regular employee of the Company, you will be eligible to participate in a number of Company-sponsored benefits including medical, 401K with company match, and competitive compensation package. In addition, you will be entitled to personal time off (vacation and sick time) in accordance with the Company’s vacation policy.

Job Title:

Overview:

This is an outstanding opportunity for growth and success with an industry recognized leader in the semiconductor test marketplace. Working in an environment that rewards independent thinking and leadership in a highly creative atmosphere.

Summary:

We are currently seeking a Field Service Engineer to join our organization. The ideal candidate will have a broad mix of electrical, mechanical, and software skills in the areas of equipment installation and training, troubleshooting, equipment maintenance and customer service. The desired location for this position is in the western region of the United States with up to 80% of travel required to customer sites.

Essential Job Functions of the Position:

• Customer facing onsite service and support to Advanced Semiconductor Test Division (AST) and their products
• Probe test system troubleshooting and installation on manual and automated probe test systems at customer site according to manufacturer’s specifications
• Consults with customer and manager for site preparation
• Studies manuals, schematics, and product specifications to determine proper installation procedures
• Provide operational, service, and software training to customers
• Consults with AST engineering personnel to resolve unusual problems in system design, operation, and maintenance
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements
• Reviews and contributes to the development of service and product documentation
• Service travel throughout the Americas and also to Taiwan for service and sales training events
• Travel to trade shows and technical conferences for probe system setup
• Work with the customer to achieve timely test system sign-off using Acceptance Test Protocol documentation
• Completion of all paperwork to include customer visit reports, internal process development, cross functional projects and expense reports
• General customer support via email and phone
• Occasional cross-functional responsibilities as assigned by management

Employment Requirements:

• Work Experience: At least 1 year of related experience (preferred but not required); preferably in the semiconductor industry.
• Education: Associates degree in Electrical, Mechanical, Technical Engineering, or equivalent work experience.
• Skills: Experience in troubleshooting and resolving problems on sophisticated equipment
• Computer literate, with experience using windows-based programs
• Excellent communication skills both written and verbal ability to communicate across all levels of an organization and with individuals of various degrees of technical knowledge and ability.
• Ability to travel up to 80%, primarily within the Americas to include overnight stays
• Language ability: Excellent written and verbal communication skills in English
• Essential Abilities: Fast learner, Self-motivated, Team player, Self-starter, Problem solver, Works independently without supervision
• Must have driver’s license, ability to travel internationally, and have and maintain the qualifications to work in the US
• Employment Authorization: Authorized to work in the US without VISA sponsorship (Preferred).

Working Conditions:

• Job Type: Full time
• Hours: 8am to 5pm, Monday to Friday, Weekend and overnight work may be required based upon company needs.
• Travel: Requiring up to 80% travel. Weekend and overnight travel may be required based upon customer requirements and company needs.
• Job Location: San Jose, CA
• Physical Demands: Ability to regularly lift and/or move up to 60 pounds, through the use of appropriate tools