Field Service Engineer — Vision Systems & AI

Syntegon Technology GmbH; Raleigh (NC); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Disability insurance

Life Insurance

Education Assistance Program

Paid Time Off

Employee Assistance Program

Job summary

Syntegon Technology Services LLC in Raleigh, NC is seeking a Field Service Technician (Machine Vision Specialist) to create, optimize vision system recipes for pharmaceutical inspection and to support AI integrations. The role includes machine installs, troubleshooting, preventive maintenance, and customer training.

Primary duties involve 75% travel domestically with occasional international assignments, and collaboration on vision and AI projects to ensure high-quality packaging and inspection

Qualifications

• Bachelor’s degree in science or engineering or equivalent experience.
• Minimum of one year of application experience with vision systems (Halcon or Cognex preferred).
• Driver’s license and passport or ability to obtain one; ability to travel.

Responsibilities

• Travel domestically ~75% and some international travel to support FAT at Syntegon facilities abroad.
• Tune vision systems and teach new staff vision tuning standards.
• Collaborate on AI integration and vision applications with the COC.
• Install machines and support SAT with customers.
• Develop sample sets to create robust vision recipes and minimize false rejections.
• Train customer staff on operation and maintenance of inspection equipment.
• Provide on-site preventive maintenance and troubleshoot electrical/mechanical issues.
• Maintain regular customer communication for optimal function and satisfaction.
• Perform PC repairs/upgrades at customer sites and provide phone support.
• Generate service visit summaries and technical reports.

Skills

Vision systems

Halcon

Cognex

Education

Bachelor's of Science/Engineering

Tools

Halcon

Cognex

Job description

Syntegon Technology Services LLC in Raleigh, NC is seeking a Field Service Technician (Machine Vision Specialist) to create, optimize vision system recipes for pharmaceutical inspection and to support AI integrations. The role includes machine installs, troubleshooting, preventive maintenance, and customer training.

Primary duties involve 75% travel domestically with occasional international assignments, and collaboration on vision and AI projects to ensure high-quality packaging and inspection