Field Service Engineer – Virginia / DC

Danaher Corporation; Hagerstown (MD); Remote; USD 48,000 - 51,000; Full time

Job summary

Beckman Coulter Diagnostics, a Danaher operating company, seeks a Field Service Engineer to perform troubleshooting, installation, validation, preventive maintenance, and service repairs on Beckman Coulter equipment across a remote territory. You’ll provide excellent service to customers, document activities, and train newer engineers.

The role requires an Associate degree or equivalent military experience, 1+ year of repair experience, and up to 50% travel with a valid license.

Qualifications

• Associate degree in a technical, biomedical engineering, instrumentation, electrical engineering or related field OR equivalent military experience.
• 1+ year of troubleshooting and repair of mechanical, electromechanical, robotic, electronic equipment or instrumentation.
• Travel up to 50% with valid driver’s license and ability to lift up to 50 lbs.

Responsibilities

• Complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair on Beckman Coulter equipment.
• Maintain accurate service logs, order repair parts, and use systems like OBI, Salesforce and SharePoint for Service Call Planning and team goals.
• Communicate with internal and external customers and assist with training new Field Service Engineers.

Skills

Field service experience

Education

Associate degree in technical/biomedical field

Bachelor’s degree in biomed/engineering

Tools

OBI

SalesForce

SharePoint

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Field Service Engineer will be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

This position reports to the Field Service Manager as part of the Service Organization located in the Chesapeake Service District and will be fully remote covering a service territory around t he Washington DC, Baltimore, MD, Hagerstown MD, and Virginia Beach.

Must reside within territory, or be willing to relocate (Richmond, VA, Virginia Beach, Washington, DC)

In this role, you will have the opportunity to:

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers along with technical training on products.

• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals.

• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers.

  The essential requirements of the job include:

• Associate degree in a technical, biomedical engineering, instrumentation, electrical engineering or related field OR equivalent military experience

• 1+ year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation

  Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires travel up to 50%, driving (occasional flying), which will include overnight stays, to cover the region

• Must have a valid driver’s license with an acceptable driving record.

• Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.). Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time. Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

It would be a plus if you also possess previous experience in:

• Bachelor’s Degree in biomed, engineering, or related

• 2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.

• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .

The hourly range for this role is $35.00 - 37.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here (https://jobs.danaher.com/global/en/notice-to-us-candidates-based-in/applying-for-roles-outside-nyc) .

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].